Himanshu Munjal
Data Analyst
Woodstock,ON
Summary
Results-driven Data Analyst transitioning from Customer Service & Operations with hands-on experience in SQL, Power BI, Python, and Excel. Successfully completed a Data Analytics Bootcamp and worked on real-world projects, including financial loan analysis, sales forecasting, and KPI dashboards. Adept at data visualization, process optimization, and trend analysis. Strong background in problem-solving, communication, and stakeholder collaboration.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Career Break & Data Analyst Trainee
Self-Learning & Freelance Projects
11.2023 - Current
- Completed a Data Analytics Bootcamp with hands-on experience in SQL, Power BI, Python, and Excel.
- Worked on real-world projects, including Bank Loan Analysis, Superstore Sales Forecasting, and Coffee Sales Trends.
- Developed interactive dashboards to visualize KPI trends, loan performance, and sales patterns.
- Applied data-cleaning techniques to ensure accuracy in decision-making.
Customer Service & Data Insights Associate
Rogers Communications
05.2021 - 11.2023
- Resolved 90% of customer inquiries in first contact, enhancing customer satisfaction.
- Utilized strong communication skills to effectively explain product features and services.
- Analyzed customer support trends, reducing escalations by 20%.
- Used Excel to extract and organize customer feedback data, providing insights for process improvement.
- Implemented a data-driven approach to identify upsell opportunities, increasing revenue by 15%.
Customer Service Representative
Canadian Tire
01.2021 - 05.2021
- Conducted trend analysis on customer feedback, improving service response time by 10%.
- Assisted in optimizing inventory management processes, reducing order errors by 15%.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
HR & Operations Analyst
KDDL Ltd
01.2019 - 12.2020
- Managed recruitment analytics, reducing time-to-hire by 25% using data-backed hiring strategies.
- Developed HR dashboards tracking employee satisfaction & retention, improving engagement by 15%.
Operations & Process Representative
Concentrix
09.2018 - 12.2019
- Exceeded sales targets by 20% by effectively identifying customer needs and promoting solutions.
- Coordinated cross-functional teams to improve process efficiency, reducing lead time by 15%.
- Used Excel & Power BI to track and report operational efficiency.
- Developed data-driven insights to optimize customer handling time, improving service quality.
Technical Support & Data Monitoring Engineer
Geeks Technical Solutions
01.2016 - 01.2018
- Monitored and reported technical issue trends, allowing proactive troubleshooting strategies.
- Trained and mentored junior staff, increasing team efficiency by 30%. •
Developed troubleshooting guides, reducing resolution time by 20%.
R&D & Data Reporting Engineer
Base Batteries
07.2014 - 01.2016
- Launched the e-rickshaw battery, achieving a 35% profit and earning the "Best Employee of 2015."
- Delivered the railway battery project, the company's first government project, while reducing testing time by 20%.
- Conducted data-driven testing for new product launches
Education
MBA - Human Resources Development
Amity University
India 01.2016 - 01.2018
Bachelor of Science - Electronics And Communications Engineering
Himachal Pradesh University
India 06.2010 - 06.2014
Skills
Technical Skills
Data Analysis & Visualization: Power BI, Tableau, Excel (Pivot Tables, VLOOKUP
Programming: SQL (MySQL, MS SQL Server), Python (Pandas, NumPy, Seaborn)
Data Cleaning & Processing: Data audits, preprocessing, validation, Data Cleaning
Reporting & BI Tools: Dashboards, KPI tracking, trend analysis,DAX Functions
Soft Skills
Communication & Stakeholder Engagement
Problem-Solving & Critical Thinking
Process Optimization & Decision-Making
Data storytelling
Timeline
Career Break & Data Analyst Trainee
Self-Learning & Freelance Projects
11.2023 - Current
Customer Service & Data Insights Associate
Rogers Communications
05.2021 - 11.2023
Customer Service Representative
Canadian Tire
01.2021 - 05.2021
HR & Operations Analyst
KDDL Ltd
01.2019 - 12.2020
Operations & Process Representative
Concentrix
09.2018 - 12.2019
Technical Support & Data Monitoring Engineer
Geeks Technical Solutions
01.2016 - 01.2018
MBA - Human Resources Development
Amity University
01.2016 - 01.2018
R&D & Data Reporting Engineer
Base Batteries
07.2014 - 01.2016
Bachelor of Science - Electronics And Communications Engineering
Himachal Pradesh University
06.2010 - 06.2014