Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
References
Timeline
Generic

Himanshu Kashyap

Richmond,BC

Summary

Highly motivated and organized go-getter seeking a position to utilize my skills and abilities and achieve professional growth while being resourceful, innovative and flexible. Experienced inside and outside salesperson with complete understanding of marketing and business practices, Upselling abilities and Familiar with closing techniques. Talented Branch Manager successful in managing highly effective teams with focus on account service and retention. Detail-oriented financial professional with 2 years of industry experience. Persuasive communicator with proactive approach to resolving account and customer service issues.Versatile adept in financial analysis, audit support, account reconciliations and collections. Proficient in preparing financial statements, monitoring controls and completing closings. Highly detail-oriented, proactive and diligent.

Overview

4
4
years of professional experience

Work History

Management Associate

Hertz Car Rental
04.2021 - Current
  • Overseeing all the personnel and operational functions of a Hertz Local Edition location including developing and implementing local sales and marketing initiatives
  • Managing a workforce, delivering quality customer service
  • Scheduling adequate staff coverage, handling customer issues and requests, reviewing competitive situations, and training new personnel
  • Responsibility for the fleet at your locations and the staff that maintains it
  • Familiar with daily and hourly reservation counts, car and model availability, preventive maintenance schedules, etc
  • Participating in interviewing Branch Management Trainees (BMT) and Service Associates (SAs) candidates
  • Handling the scheduling of hourly staff
  • Opening Purchase Orders for the purpose of office supplies
  • Creating E-Forms to initiate a cheque back to customers for a credit
  • Ensuring all daily employee tasks are completed in a timely manner
  • Resolving all escalated customer complaints
  • Organizing the branch’s workflow as well as making sure all employees understand their duties or delegated tasks.

Branch Manager Trainee

Hertz Car Rental
Richmond, BC
12.2021 - 03.2022
  • Ensure a positive customer experience by providing excellent customer service
  • Schedule and conduct client pick-ups and delivery
  • Assist with gaining new business and maintaining current relationships with corporate accounts, vendors & retail customers
  • Achieve both individual and branch’s sales and customer service goals
  • Maximize margin upselling
  • Resolve any customer complaints
  • Reconcile fuel logs and submit to Branch Manager for review
  • Responsible for on-the-job training and mentoring of newly hired BMTs
  • Direct Service Associates with vehicle movements
  • Conduct clean vehicle audits and coach Service Associates on any deficiencies
  • Conduct weekly marketing analysis (canvasing of rates to ensure prices remain competitive)
  • Upholding company standards by ensuring vehicles are presentable and available to customers.

Team Leader

Mcdonald Restaurant
Surrey, BC
09.2019 - 10.2021
  • Assessed restaurant's operations for compliance with safety standards.
  • Ensured compliance with all safety regulations in the workplace.
  • Established clear expectations for employees, providing guidance when needed.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Keep stock up to date.

Education

Bachelor of Business Administration - Project Management

Yorkville University
09-2021

Skills

  • Customer service oriented
  • Quality assurance
  • Conflict resolution
  • Judgment
  • System analysis
  • Excellent communicator and listener
  • Product and service expertise
  • Sales/Marketing
  • PC & MS Office proficient
  • Analytical and diagnostic skills
  • Continuously develop and train on phone skills, sales techniques and customer service skills
  • Maintain good communication skills, friendly personality, professional appearance and positive attitude in every interaction with the customers all the time
  • Further the branch's growth and profitability through capturing reservations, qualifying the reservation and utilizing the rental qualification guidelines and rate quotes in accordance with the rate menu
  • Generating new ideas and/or recognizing imaginative and new approaches to work-related solutions
  • Knowing when a decision is called for and making it without undue hesitation; demonstrating a willingness to choose from among alternatives

Hobbies and Interests

  • Photography.
  • Basketball (Played state-level)
  • Volunteer work/Community Involvement
  • Swimming

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

References

Rico Zhu 

Branch Manager(Hertz Car Rental)

(604) 754-1530

Timeline

Branch Manager Trainee

Hertz Car Rental
12.2021 - 03.2022

Management Associate

Hertz Car Rental
04.2021 - Current

Team Leader

Mcdonald Restaurant
09.2019 - 10.2021

Bachelor of Business Administration - Project Management

Yorkville University

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Himanshu Kashyap