HIMANSHU GAJRA
Surrey
Summary
I am a highly motivated and customer-oriented professional with over three years of experience in fast-paced food service and retail environments. Throughout my career at Tim Hortons, Circle K, and 7-Eleven, I have developed strong skills in customer service, cash handling, inventory management, and maintaining a clean and safe working environment. I take pride in delivering excellent service, building rapport with customers, and working efficiently under pressure. Now seeking new opportunities in Surrey, I am eager to apply my experience and contribute positively to a dynamic team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
SUPERVISOR
TIM HORTONS
01.2023 - 02.2025
- Set performance goals for staff members and helped teams meet important deadlines
- Oversaw the training of new employees on job responsibilities and expectations
- Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results
CUSTOMER SERVICE REPRESENTATIVE
CIRCLE K
01.2023 - 05.2024
- Responded to telephone inquiries and complaints following standard operating procedures
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Maintained a high level of professionalism when dealing with difficult customers
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
SALES ASSOCIATE
LIQUOR GAINT
04.2023 - 01.2024
- Built relationships with potential customers by providing helpful advice on product selection
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Maintained inventory records for restocking purposes
- Kept work area clean, organized and free of clutter at all times
- Provided accurate information about products, prices and availability both in person and over the phone
- Organized workflow tasks to prevent downtime and production gaps
Education
Bachelor Of Early Childhood Care And Education - Health Education
Vancouver Community College
Vancouver, NoneSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
Food safe and
Serve it right
Timeline
SALES ASSOCIATE
LIQUOR GAINT
04.2023 - 01.2024
SUPERVISOR
TIM HORTONS
01.2023 - 02.2025
CUSTOMER SERVICE REPRESENTATIVE
CIRCLE K
01.2023 - 05.2024
Bachelor Of Early Childhood Care And Education - Health Education
Vancouver Community College
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