Himanshu Fosi
Waterloo,ON
Summary
Dedicated and results-driven professional with a strong Applied Network Infrastructure and System Administration background. Proven expertise in application support, system design, and infrastructure management. Skilled in a variety of programming languages, databases, and developer tools. Adept at troubleshooting, documentation, and delivering high-quality solutions. Passionate about continuous learning and staying updated with industry trends.
Overview
5
5
years of professional experience
Work History
Site Manager
Sam's Variety Store
Kitchener, ON
10.2023 - Current
- Assisted in the day-to-day operations of a convenience store, including managing inventory, overseeing staff, and ensuring a clean and organized store environment.
- Supervised worker activities to consistently complete opening, closing and daily procedures.
- Ordered supplies from vendors as needed while monitoring costs closely.
- Modeled service by treating customers as valued guests and cultivated congenial and profitable relationships with customers, resulting in unmatched level of return buyers.
- Developed relationships with key suppliers to facilitate better purchasing terms.
- Trained new employees on cashiering techniques, safety procedures and customer service protocols.
- Revitalized under-performing store, boosted sales and profits to highest level among stores in area. Revenue wise profit of $300,000 yearly.
- Created marketing materials such as flyers, posters and signage for promotions.
- Managed store operations, including inventory control, budgeting and staff scheduling.
- Marketed products creatively and equipped team to innovatively upgrade product displays for clarity and appeal and to upsell based on expressed customer needs.
- Updated store systems with current pricing changes or product additions.
- Ensured compliance with all local, state and federal regulations related to the business.
- Revitalized a new store under the Franchise and made it $200,000 yearly profit from $0.
Customer Service Representative
Majorel
Waterloo, ON
06.2023 - 08.2023
- Ensure service delivered to customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Achieved Best Customer satisfaction and Best Documentation of the inquiries and solutions in the office for 3 straight weeks and 2 more.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Cashier
Most Convenient Store & Pizza
Kitchener, ON
06.2022 - 04.2023
- Providing great customer service
- Scan products and process customer transactions accurately.
Associate Application Support Engineer
Sigma InfoSolutions LTD
Ahmedabad, India
08.2019 - 08.2020
- 1-year application support experience for Infoflex (CIMS) through Sigma
- Created Cancer pathway and COVID-19-related systems for hospitals affiliated with NHS, UK.
- Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.
- Resolved escalated tickets related to application support within agreed upon SLAs.
- Assisted with the planning, testing, implementation, maintenance, monitoring and evaluation of various applications used by the organization.
- Performed troubleshooting and resolution for company-wide technical issues.
- Escalated complex issues by working with Project Manager to resolve.
- Created and maintained the Hospital cancer pathways for the 7 Different hospitals.
- Created a web-based system for the cancer pathways depending on the software and cancer pathways for the first tie ever i the company which are currently being used.
- Worked in Uipath and RPA to automate few of the internal services for the office.
- Assisted with the migration of legacy systems onto modern technology platforms while ensuring minimal disruption of services.
- Developed and implemented application support processes to ensure high availability of critical applications.
- Debugged and repaired application issues.
Education
Post Graduate Diploma in Applied Network Infrastructure and System Administration -
Conestoga College
04.2023
Bachelor of Science - Computer Engineering
Gujarat Technological University
Ahmedabad, India05-2015
Skills
- Eclipse
- PyCharm
- Android Studio
- Visual Studio Code
- UiPath
- Java
- Python
- HTML
- CSS
- JavaScript
- C
- C
- SQL
- Bootstrap
- MySQL
- MSSQL
- Fluent in English, Gujarati, and Hindi
- Basic Japanese, Korean, and Spanish knowledge and Currently Learning French
- Interest in space explorations and physics
- Enthusiastic about single-player games and a commitment to excellence in work
- Site Inspection and Management
- Active Directory
- Virtualization Technologies
- Network Administration
- Technical Support
Ability
- Support for end users in the use of business applications (O365, SharePoint, Windows 10, etc.).
- Basic general troubleshooting of TCP/IP, DNS, Wireless, VLANs, etc.
- Maintenance of documentation related to system configuration, mapping, processes, and service records (on Confluence/ConnectWise).
- Strong Microsoft Active Directory, Group Policy, and Web Services skills.
- Strong skills in Microsoft Windows Server 2012/2016/2019.
- Knowledge of any scripting language (PowerShell, Perl, etc.).
- Familiar with Linux and BSD shells.
- Advanced knowledge of virtualized server management software VMWare vCenter and supporting ESXi hosts.
Languages
English
Full Professional
Gujarati
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Site Manager
Sam's Variety Store
10.2023 - Current
Customer Service Representative
Majorel
06.2023 - 08.2023
Cashier
Most Convenient Store & Pizza
06.2022 - 04.2023
Associate Application Support Engineer
Sigma InfoSolutions LTD
08.2019 - 08.2020
Post Graduate Diploma in Applied Network Infrastructure and System Administration -
Conestoga College
Bachelor of Science - Computer Engineering
Gujarat Technological University
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