Himanshu Dursun
Waterloo,Canada
Summary
Focused Leasing Agent experienced in assisting residents and parents. Built positive relationships through effective customer service, resolved concerns efficiently while ensuring compliance with housing regulations.
Overview
3
3
years of professional experience
Work History
Leasing Agent
Canadian Student Living
Kitchener-Waterloo, Canada
10.2025 - Current
- Guided prospective residents and parents through leasing inquiries via in-person meetings, phone calls, and emails.
- Conducted property tours and highlighted amenities, floor plans, and community features.
- Maintained knowledge of pricing, promotions, and availability to provide accurate information to prospective residents.
- Processed rental applications and verified required documentation.
- Coordinated seamless move-ins, move-outs, and thorough unit inspections to ensure resident satisfaction.
- Built positive relationships with residents by providing excellent customer service and resolving concerns promptly.
- Promoted property through engaging events, social media campaigns, and targeted campus outreach to enhance visibility.
- Ensured compliance with company policies and fair housing regulations.
Front Desk Agent
Canadian Student Living
Ontario, Canada
05.2023 - 10.2025
- Provided excellent customer service in a fast-paced environment.
- Directed incoming phone calls and emails to appropriate staff, ensuring timely response.
- Answered and directed incoming phone calls and emails.
- Resolved customer inquiries, complaints, and requests, enhancing overall satisfaction.
- Coordinated with staff to streamline daily operations and improve service delivery.
- Coordinated with staff to ensure smooth daily operations.
- Followed company policies while maintaining confidentiality of customer information.
Education
Bachelor's Degree - Geography and Aviation
University of Waterloo
Waterloo, ONHigh school diploma -
Orangeville District Secondary School
Orangeville, ONSkills
- Property management
- Customer service excellence
- Customer service
- Bilingual
- Team leadership
- Team collaboration
- Relationship building
Languages
- English, Expert
- French, Intermediate
Willing To Relocate
- English, Expert
- French, Intermediate
Timeline
Leasing Agent
Canadian Student Living
10.2025 - Current
Front Desk Agent
Canadian Student Living
05.2023 - 10.2025
Bachelor's Degree - Geography and Aviation
University of Waterloo
High school diploma -
Orangeville District Secondary School