Himanshi Singh
Scarborough,ON
Summary
Experienced Collections Associate with a strong background in Finance management having more than one year of experience in managing cost reduction, finance control and debt reduction strategies. Dedicated team player always striving to perform to the best of my ability. Excellent customer service and problem solving skills making sure that the customers are always satisfied
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Sales Support Executive
Liteline Corporation
Toronto, ON
05.2024 - Current
- Controlled inventory levels and managed stock rotation and ordering.
- Processed customer orders and ensured timely product deliveries.
- Advised clients on best practices when using our products and services.
- Worked closely with other departments to coordinate project timelines and deliverables.
- Attended trade shows and industry events to promote company's products and services.
- Developed customer relationships through excellent communication and prompt response times.
- Analyzed customer data to identify trends in sales patterns or usage rates.
- Conducted product demonstrations for potential customers, highlighting features and benefits of products.
Senior Collections Specialist
Bank of Montreal
01.2023 - 04.2024
- Engaged with clients to understand financial goals and provided guidance on tax, income, and estate matters.
- Monitored and managed client portfolios to meet progress and target requirements.
- Assisted in marketing and communications to expand customer base.
- Resolved banking and portfolio issues and educated clients on money management.
- Researched customer accounts to ensure accuracy of billing information.
- Prepared detailed reports on accounts receivable status for management review.
- Maintained accurate records of customer interactions in collections database.
- Conducted regular reviews of internal policies and procedures related to collections activities.
- Performed periodic audits of existing accounts receivable data sets.
Sales Consultant
Upglocal
01.2020 - 01.2021
- Developed product and service specifications and quality requirements.
- Analyzed employee performance and facilitated on-the-job training programs.
- Conducted customer and employee satisfaction surveys.
Education
Global Business Management -
Centennial College
01.2023
Economics Honours -
Delhi University
Delhi, India01.2020
Skills
- Advanced Excel
- NCCS and TYCS software
- CRM Software
- Problem Solving
- New Business Development
- Business-to-Business (B2B)
- Microsoft Excel
- Finance Management
- Debt Collections
Certification
- Rock Your LinkedIn Profile
- Advanced Excel
- NCCS and TYCS software
- CRM Software
Volunteer Experience
Enactus Delhi, Social Awareness Programme, 01/01/19, 12/31/20
Timeline
Technical Sales Support Executive
Liteline Corporation
05.2024 - Current
Senior Collections Specialist
Bank of Montreal
01.2023 - 04.2024
Sales Consultant
Upglocal
01.2020 - 01.2021
Global Business Management -
Centennial College
Economics Honours -
Delhi University
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