Himanshi Sharma

Professional with expertise in process management and operational support, demonstrating a strong ability to optimize workflows and enhance team collaboration. Achievements include improved efficiency in task completion and effective process documentation. Recognized for reliability and adaptability in fast-paced environments, contributing to successful project execution. Proficient in data entry, calendar management, and quality control, ensuring seamless operational flow.

• Excellent in customer service skills.Listened actively to customer concerns, asking clarifying questions and summarizing issues to ensure complete understanding before offering solutions. Demonstrated empathy in customer interactions, helping frustrated customers feel heard and supported, which increased satisfaction scores by 15%.
• Excellent in critical thinking, using logical reasoning and creativity to approach problems from multiple angles.
• Excellent team player efficiently contributing positively to the group dynamic, supporting colleagues, and working collaboratively to achieve common goals.
• Proficient in using multiple tools: Microsoft Office (Word, Excel, PowerPoint, Outlook), Administrative, Bookkeeping, Inventory management, Documentation, and filing
• Problem Solver, possesses the ability to analyze complex situations, identify underlying issues, develop effective solutions, and helping employees in solving problems when needed.
• Problem Solver, possesses the ability to analyze complex situations, identify underlying issues, develop effective solutions, and helping employees in solving problems when needed.
• Safety management skills, the abilities and expertise necessary to effectively develop, implement, and maintain a safety management system (SMS) within an organization.
• Exceptional communication and interpersonal skills, excels in conveying ideas clearly and effectively, in three different language English, Punjabi, and Hindi.