Himanshi Himanshi
Winnipeg,MB
Summary
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Insurance Claims Specialist
Sun Life Financial
Winnipeg, MB
06.2023 - Current
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Increased productivity by streamlining claim processing procedures and implementing time-saving technologies.
- Generated, posted and attached information to claim files.
Courier Care Specialist
SkipTheDishes
Winnipeg MB
02.2022 - 05.2023
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
Inbound Customer Service Representative
Propel Holdings Inc
Winnipeg MB
02.2021 - 01.2022
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
- Improved first-call resolution rates by efficiently managing customer issues and complaints.
- Streamlined communication with customers by providing accurate information regarding products and services.
- Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.
- Reduced call wait times by quickly identifying customer needs and directing them to the appropriate department or resource.
Customer Service Representative
24-7 Intouch
Winnipeg MB
11.2020 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Advisor
Concentrix
Mississauga, ON
01.2020 - 10.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained high-quality service standards, ensuring positive customer feedback.
Sales Representative
VIC Fashion Jewellers
Mississauga, ON
07.2019 - 12.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Used customer insights to develop innovative sales strategies to increase sales.
Volunteer
Lambton College
Mississauga, ON
02.2019 - 05.2019
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
- Promoted environmental awareness with educational workshops and hands-on activities.
Customer Service Representative
Sheraton Gateway Hotel
Toronto, ON
08.2018 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Accounting Staff
Professional Financial Group Inc
Mississauga, ON
01.2018 - 06.2018
- Ensured accurate fixed asset tracking by performing regular physical inventory counts and reconciliations against system records.
- Assisted in the development of annual budgets with inputs from various departments, aligning financial goals with strategic objectives.
- Reduced errors in financial reporting through thorough reconciliation of accounts and attention to detail.
- Collaborated with cross-functional teams to develop budgets, resulting in optimized resource allocation.
- Developed strong relationships with vendors, negotiating favorable payment terms that benefited company cash flow.
- Maintained up-to-date knowledge of tax regulations, ensuring accurate filing and timely payment of taxes.
Accounting Assistant
McDonald's
Chandigarh, India
01.2017 - 12.2017
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
Education
High School Diploma -
Lambton College
Mississauga, ON09.2019
Skills
- Claims Investigation
- Claims analysis
- Teamwork and Collaboration
- Attention to Detail
- Customer Service
- Active Listening
- Data Entry
- Organizing and Prioritizing Work
- Recordkeeping Organization
- Decision-Making
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Insurance Claims Specialist
Sun Life Financial
06.2023 - Current
Courier Care Specialist
SkipTheDishes
02.2022 - 05.2023
Inbound Customer Service Representative
Propel Holdings Inc
02.2021 - 01.2022
Customer Service Representative
24-7 Intouch
11.2020 - 01.2021
Customer Service Advisor
Concentrix
01.2020 - 10.2020
Sales Representative
VIC Fashion Jewellers
07.2019 - 12.2019
Volunteer
Lambton College
02.2019 - 05.2019
Customer Service Representative
Sheraton Gateway Hotel
08.2018 - 01.2019
Accounting Staff
Professional Financial Group Inc
01.2018 - 06.2018
Accounting Assistant
McDonald's
01.2017 - 12.2017
High School Diploma -
Lambton College