Himanshi
Northyork
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Quality Assurance Manager
Soul Restaurants Canada Inc.
01.2022 - Current
- Managed customer service processes and ensured quality standards in food preparation and service.
- Developed and implemented operational procedures to improve service efficiency and customer experience.
- Collaborated with cross-functional teams to identify and resolve customer complaints, enhancing satisfaction.
- Conducted regular quality assurance checks and ensured compliance with company policies.
Restaurant General Manager
KFC/Taco Bell
05.2019 - 01.2022
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Addressed customer inquiries and concerns, providing timely and effective solutions.
Team Leader
McDonald's
01.2018 - 05.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Education
Hospitality- Hotel Operations Management
Centennial College
Scarborough, Ontario04-2019
Skills
- Customer service excellence
- Technical Support (Phone &Email)
- Microsoft office suite (Outlook, Word, Excel)
- Sales and product knowledge
- Internal audits
- Document control
- Problem solving & conflict resolution
- Strong communication & Interpersonal skills
Languages
English
Full Professional
Hindi
Professional Working
Timeline
Quality Assurance Manager
Soul Restaurants Canada Inc.
01.2022 - Current
Restaurant General Manager
KFC/Taco Bell
05.2019 - 01.2022
Team Leader
McDonald's
01.2018 - 05.2019
Hospitality- Hotel Operations Management
Centennial College
Similar Profiles
Merlin FernandesMerlin Fernandes
Regional Operations Manager at Soul Restaurants Canada Inc (KFC/TB)Regional Operations Manager at Soul Restaurants Canada Inc (KFC/TB)
Sandeep KaurSandeep Kaur
RESTAURANT GENERAL MANAGER at Soul Restaurants Canada IncRESTAURANT GENERAL MANAGER at Soul Restaurants Canada Inc
Emil GeorgeEmil George
SHIFT MANAGER at SOUL RESTAURANTS CANADA INC.SHIFT MANAGER at SOUL RESTAURANTS CANADA INC.