Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Himanshi .

Delta,BC

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts, and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.


Overview

5
5
years of professional experience
1
1
Certification

Work History

Supervisor

Chop Leaf
10.2023 - Current
  • We have developed effective improvement plans in alignment with goals and specifications.
  • Reduced employee turnover by fostering positive work environment and providing ongoing feedback to staff members.
  • It has developed and implemented customer service policies to enhance satisfaction.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Customer Service Representative

Oro Eyewear
04.2023 - 09.2023
  • Investigated and resolved customer inquiries and complaints quickly.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Promptly responded to inquiries and requests from prospective customers.
  • Cross-trained and backed up other customer service managers.

Assistant Manager

Keyways Mortgage
04.2022 - 03.2023
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
  • Developed strong working relationships with staff, fostering a positive work environment.

Computer Operator

Deputy Commissioner Office
08.2019 - 03.2022
  • Troubleshot system performance bottlenecks and proposed solutions to discovered weaknesses.
  • Generated reports covering details about data, system operation, and error monitoring.
  • Actively participated in departmental meetings, offering insightful perspectives on ways to enhance overall system performance.

Education

MBA - Business Administration

University Canada West
Vancouver
01.2024

Bachelor in Commerce - Business Administration

Maharishi Dayanand University
Rohtak India
05.2019

Skills

  • Staff Management
  • Schedule development
  • Employee Motivation
  • Project Planning
  • Flexible and Adaptable
  • Team Management
  • Organization and Time Management
  • Customer Service
  • Data Entry
  • Supervision and leadership
  • Excellent Communication

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional

Certification

PMVKY - Telecom Certification (Customer care execution)

Timeline

Supervisor

Chop Leaf
10.2023 - Current

Customer Service Representative

Oro Eyewear
04.2023 - 09.2023

Assistant Manager

Keyways Mortgage
04.2022 - 03.2023

Computer Operator

Deputy Commissioner Office
08.2019 - 03.2022

MBA - Business Administration

University Canada West

Bachelor in Commerce - Business Administration

Maharishi Dayanand University

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Himanshi .