Himank Singla
Toronto,ON
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
Work History
DSP MANAGER
E.V.K Logistics
03.2021 - Current
- Completed rush deliveries on tight timetables to satisfy customer needs
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty
- Followed all company policies and procedures during shift
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Kept accurate records of miles driven, fuel usage, hours-of-service logs, which contributed to better fleet management.
- Maintained detailed records of each vehicle''s history including inspections, repairs, accidents, mileage logs ensuring transparency in fleet management operations.
- Ensured strict adherence to health and safety regulations through regular inspections and employee education initiatives.
- Handled daily facility scheduling and equipment use.
- Streamlined onboarding process for efficiency, facilitating smoother integration of new employees.
- Processed payroll for employees and reported payroll taxes for organization.
- Completed 80+ routes in peak season in one shift.
- Management of 80-100 employees throughout the year.
Dispatcher
E.V.K. Logistics
10.2020 - 10.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Coordinated logistics for field units, optimizing routes for faster response times.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Facilitated training for new dispatchers, improving team readiness and performance.
- Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
- Directed dispatching, routing, and tracking of over 50 fleet vehicles.
Delivery Associate
E.V.K. Logistics
03.2020 - 10.2020
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
- Assisted with warehouse operations, including inventory management and order fulfillment tasks as needed.
- Collaborated with team members to meet tight deadlines during peak delivery periods.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed last-mile delivery logistics efficiently, ensuring timely completion of daily routes within specified timelines.
- Conducted thorough pre-trip inspections on assigned vehicles daily, identifying any repair needs immediately.
- Enhanced delivery efficiency by optimizing route planning and time management.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Followed safety procedures and regulations to protect packages and vehicles.
Restaurant Supervisor
Naan And Kabob
02.2018 - 03.2020
- Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value
- Determined and recommended methods to address improvement opportunities
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Investigated and resolved customer complaints to foster satisfaction
- Converted community contacts into potential clients through networking, consistency and credibility
- Monitored social media and online sources for industry trends
Sales Associate
Club Mahindra And Resorts Ltd
08.2017 - 12.2019
- Maintained organized, presentable merchandise to drive continuous sales
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Engaged with customers to effectively build rapport and lasting relationships
Owner/Sole Proprietor
Himank Singla And Associate's
05.2015 - 05.2017
- Oversaw entire building turnover process, enhancing communication between all construction management to facilitate smooth completion
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Education
Bachelor of Arts - Business Administration
Panjab University
Chandigarh08.2015
Post Graduate Diploma - Human Resources Management
Centennial College
Scarborough, Ontario08.2018
Skills
- Supervisory expertise
- Team leadership
- Sales proficiency
- Relationship building
- Exceptional customer service
- Positive Attitude
- Customer Service
- Teamwork and Collaboration
- Time Management
- Warehouse Operations
REFERENCES
Available upon request.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
DSP MANAGER
E.V.K Logistics
03.2021 - Current
Dispatcher
E.V.K. Logistics
10.2020 - 10.2021
Delivery Associate
E.V.K. Logistics
03.2020 - 10.2020
Restaurant Supervisor
Naan And Kabob
02.2018 - 03.2020
Sales Associate
Club Mahindra And Resorts Ltd
08.2017 - 12.2019
Owner/Sole Proprietor
Himank Singla And Associate's
05.2015 - 05.2017
Bachelor of Arts - Business Administration
Panjab University
Post Graduate Diploma - Human Resources Management
Centennial College
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