Himani Kataria
Vancouver,BC
Summary
A diligent customer service representative who is skilled at listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers a high level of service in every interaction.
Overview
1
1
year of professional experience
Work History
Customer Representative and Marketing Assistant
Famous Foods Market
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintain a courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Handling the cashier's responsibilities and helping in deli work by preparing food for customers, including slicing meats and cheeses and pricing and packaging items.
- Assisting the marketing coordinator in branding and engagement initiatives.
- Stock and sort products on the shelves and in the backroom.
Cashier
Nesters Market
01.2023 - 09.2023
- Built relationships with customers to encourage repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- I worked closely with the shift manager to solve problems and handle customer concerns.
- Assisted customers with returns, and refunds, and resolved transaction issues.
Education
High School Diploma -
Capilano University
North Vancouver, BC05.2024
MBA - HR & Marketing
Kurukshetra University
India07.2021
Bachelor of Engineering - Computer Science
Chitkara University
India07.2018
Skills
- Payment Processing
- Language Fluency
- Customer Relations
- [Product or Service] support
Languages
English
Full Professional
Timeline
Customer Representative and Marketing Assistant
Famous Foods Market
10.2023 - Current
Cashier
Nesters Market
01.2023 - 09.2023
High School Diploma -
Capilano University
MBA - HR & Marketing
Kurukshetra University
Bachelor of Engineering - Computer Science
Chitkara University
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