Himani Patel
Calgary,AB
Summary
Dedicated Customer Service Representative recognized for exceptional productivity and efficient task execution. Expertise in communication, problem-solving, and time management ensures seamless operations in dynamic customer service settings. Proven ability to engage with customers through active listening, empathy, and patience, fostering positive relationships and enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
MMP Filtration PVT LTD
Ahmedabad, GJ
05.2021 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Accountant
JMS DESIGN CO PVT LTD
Ahmedabad, Gujarat
03.2019 - 04.2021
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Performed audits of operational and financial areas to check compliance.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Analyzed balance sheets for mistakes and inaccuracies.
- Maintained accurate accounts for cash, fixed assets and other transactions.
Education
Fashion Designing -
BRDS Studio
Ahmedabad, Gujarat 01-2019
Bachelor of Commerce -
Navgujarat Commerce College
Gandhinagar, Gujarat01.2018
Skills
- Customer service
- Customer relationship management
- Time management
- Effective communication
- Team collaboration
Timeline
Customer Service Representative
MMP Filtration PVT LTD
05.2021 - 12.2024
Accountant
JMS DESIGN CO PVT LTD
03.2019 - 04.2021
Fashion Designing -
BRDS Studio
Bachelor of Commerce -
Navgujarat Commerce College
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