Summary
Overview
Work History
Education
Skills
Timeline
Generic

Himani Patel

Calgary,AB

Summary

Dedicated Customer Service Representative recognized for exceptional productivity and efficient task execution. Expertise in communication, problem-solving, and time management ensures seamless operations in dynamic customer service settings. Proven ability to engage with customers through active listening, empathy, and patience, fostering positive relationships and enhancing customer satisfaction.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

MMP Filtration PVT LTD
Ahmedabad, GJ
05.2021 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Accountant

JMS DESIGN CO PVT LTD
Ahmedabad, Gujarat
03.2019 - 04.2021
  • Reviewed invoices for accuracy and completeness prior to payment processing.
  • Performed audits of operational and financial areas to check compliance.
  • Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
  • Analyzed balance sheets for mistakes and inaccuracies.
  • Maintained accurate accounts for cash, fixed assets and other transactions.

Education

Fashion Designing -

BRDS Studio
Ahmedabad, Gujarat
01-2019

Bachelor of Commerce -

Navgujarat Commerce College
Gandhinagar, Gujarat
01.2018

Skills

  • Customer service
  • Customer relationship management
  • Time management
  • Effective communication
  • Team collaboration

Timeline

Customer Service Representative

MMP Filtration PVT LTD
05.2021 - 12.2024

Accountant

JMS DESIGN CO PVT LTD
03.2019 - 04.2021

Fashion Designing -

BRDS Studio

Bachelor of Commerce -

Navgujarat Commerce College
Himani Patel