HIMANI HIMANI
Miramichi,NB
Summary
Driven professional with a proven track record in team leadership and customer service excellence honed at Telecommunications Legends. Skilled in efficient multitasking and maintaining cleanliness, I excel in fast-paced environments, fostering positive customer relationships and enhancing team productivity through effective communication and empathy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Beverage Server
Pit Stop Pub
12.2023 - Current
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Developed rapport with regular customers, fostering loyalty and repeat business.
Store Manager
Telecommunications Legends
02.2023 - 10.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Team Leader
Turkish Restaurant
11.2022 - 10.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Diploma - Business
International Business College Manchester
Manchester, United Kingdom11.2023
Skills
- Excellent customer service
- Strong Communication Skills
- Patience and Empathy
- Efficient multitasking
- Cleanliness and sanitation
- Money Handling
- Team Leadership
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Certification
- Responsible Beverages Certificate
- Atlantic Lottery Certificate
- MS, Excel Certificate
Timeline
Beverage Server
Pit Stop Pub
12.2023 - Current
Store Manager
Telecommunications Legends
02.2023 - 10.2023
Team Leader
Turkish Restaurant
11.2022 - 10.2023
Diploma - Business
International Business College Manchester
- Responsible Beverages Certificate
- Atlantic Lottery Certificate
- MS, Excel Certificate
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