Himani Goyal
Calgary,AB
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Manager
Care and Cure Medical Clinic
10.2022 - Current
- Used Accuro QMR to schedule appointments for doctor visits and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Medical Office Assistant
Saddletown Medical Clinic
01.2022 - 09.2022
- Familiar with Accuro QMR
- Ensuring follow-ups are booked
- Taking payments and completing invoices, prescription authorizations and refills.
- Answered phone calls and messages for 4 physician medical facility, scheduling appointments, and handling patient inquiries.
HR Associate
HResources
01.2020 - 01.2022
- Outsourcing people for specific job profiles
- Calling candidates and getting their profiles
- Organizing interviews.
- Conducted thorough job analyses to create accurate job descriptions and compensation structures.
- Improved recruitment efforts by collaborating with hiring managers to assess needs and develop strategic sourcing plans.
Education
Hospital Unit Clerk -
Bow Valley College
Calgary, AB08.2022
Health & Human Services Management -
Bow Valley College
Calgary08.2021
Bachelor of Pharmacy -
Chitkara University
Punjab, India12.2020
Skills
- Multitasking and Organization
- Office Administration
- Phone and Email Etiquette
- Team Leadership
- Workload Management
- Computer Skills
- Problem-Solving
- Attention to Detail
- Positive Attitude
Additional Information
- Familiar with Accuro QMR
- Managing the schedule of general physicians
- Documentation
Hresources
Outsourcing people for specific job profiles, Calling candidates and getting their profiles, Organizing interviews
Personal Information
Title: Medical Office Assistant
Training
Bhabha Atomic Research Centre, Mumbai, 5 weeks, 2019
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Manager
Care and Cure Medical Clinic
10.2022 - Current
Medical Office Assistant
Saddletown Medical Clinic
01.2022 - 09.2022
HR Associate
HResources
01.2020 - 01.2022
Hospital Unit Clerk -
Bow Valley College
Health & Human Services Management -
Bow Valley College
Bachelor of Pharmacy -
Chitkara University
Similar Profiles
Sunanda SharmaSunanda Sharma
Registered Nurse at Palliser Primary Care NetworkRegistered Nurse at Palliser Primary Care Network
Jaydip GadhaviJaydip Gadhavi
Physiotherapist at advance physiotherapy care and cure clinicPhysiotherapist at advance physiotherapy care and cure clinic
Brindan Robinson ChandraBrindan Robinson Chandra
General Medical Practitioner at care and cure medical centerGeneral Medical Practitioner at care and cure medical center