Himani Goyal
Calgary,AB
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Manager
Care and Cure Medical Clinic
2022.10 - Current
- Used Accuro QMR to schedule appointments for doctor visits and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Medical Office Assistant
Saddletown Medical Clinic
2022.01 - 2022.09
- Familiar with Accuro QMR
- Ensuring follow-ups are booked
- Taking payments and completing invoices, prescription authorizations and refills.
- Answered phone calls and messages for 4 physician medical facility, scheduling appointments, and handling patient inquiries.
HR Associate
HResources
2020.01 - 2022.01
- Outsourcing people for specific job profiles
- Calling candidates and getting their profiles
- Organizing interviews.
- Conducted thorough job analyses to create accurate job descriptions and compensation structures.
- Improved recruitment efforts by collaborating with hiring managers to assess needs and develop strategic sourcing plans.
Education
Hospital Unit Clerk -
Bow Valley College
Calgary, AB08.2022
Health & Human Services Management -
Bow Valley College
Calgary08.2021
Bachelor of Pharmacy -
Chitkara University
Punjab, India12.2020
Skills
- Multitasking and Organization
- Office Administration
- Phone and Email Etiquette
- Team Leadership
- Workload Management
- Computer Skills
- Problem-Solving
- Attention to Detail
- Positive Attitude
Additional Information
- Familiar with Accuro QMR
- Managing the schedule of general physicians
- Documentation
Hresources
Outsourcing people for specific job profiles, Calling candidates and getting their profiles, Organizing interviews
Personal Information
Title: Medical Office Assistant
Training
Bhabha Atomic Research Centre, Mumbai, 5 weeks, 2019
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Manager
Care and Cure Medical Clinic
2022.10 - Current
Medical Office Assistant
Saddletown Medical Clinic
2022.01 - 2022.09
HR Associate
HResources
2020.01 - 2022.01
Hospital Unit Clerk -
Bow Valley College
Health & Human Services Management -
Bow Valley College
Bachelor of Pharmacy -
Chitkara University
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