Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Himani Bhatt

Scarborough,ON
Himani Bhatt

Summary

Enthusiastic customer services professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

4
years of professional experience

Work History

Booster Juice
Ajax, ON

Customer Service Representative
04.2023 - Current

Job overview

  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Mentored new employees on procedures and policies to maximize team performance.

Merieux Nutriscience
Markham, ON

Microbiology Laboratory Technician
02.2022 - 09.2022

Job overview

  • Employed scientific methods to promote quality of collected samples and stored specimens.
  • Identified and fixed issues with lab equipment to achieve more accurate lab results.
  • Oversaw lab equipment stock and placed orders to expand inventory.

Crystal Claire Cosmetics
Toronto, Ontario

Laboratory Sample Coordinator
06.2021 - 02.2022

Job overview

  • Verified all the outgoing samples comply client’s requirement.
  • Contacted regularly with account managers, internal laboratory staff to ensure sample quantity and quality.
  • Collaborate with Production to monitor the weekly schedule and ensure products have been QC-released.

Uniqlo Inc
Oshawa, ON

Retail Store Associate
02.2019 - 07.2021

Job overview

  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Answered telephone to give callers store information and look up order details.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

Education

Durham College
Oshawa, ON

Associate of Applied Science from Chemical Laboratory Technician
2020

Veer Narmad South Gujarat University
India

Bachelor of Science from Microbiology
05.2018

Skills

  • Customer Service
  • Report Generation
  • Report Creation
  • Upselling Products and Services
  • Data Entry
  • Efficient and Detail-Oriented
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • High-Energy Attitude
  • Problem-Solving Abilities
  • Microsoft Office Expertise
  • Credit Card Payment Processing

Accomplishments

Verified International Academic Qualification by World Education Service.

Timeline

Customer Service Representative

Booster Juice
04.2023 - Current

Microbiology Laboratory Technician

Merieux Nutriscience
02.2022 - 09.2022

Laboratory Sample Coordinator

Crystal Claire Cosmetics
06.2021 - 02.2022

Retail Store Associate

Uniqlo Inc
02.2019 - 07.2021

Durham College

Associate of Applied Science from Chemical Laboratory Technician

Veer Narmad South Gujarat University

Bachelor of Science from Microbiology

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Himani Bhatt