Summary
Overview
Work History
Education
Skills
Timeline
Generic

Himani Baggaa

340 Erb St. W Waterloo,ON

Summary

Dynamic professional with extensive experience in wireless sales and customer engagement at Walmart. Proven track record in enhancing store safety and delivering exceptional customer service. Skilled in POS operations and inventory management, with a strong ability to collaborate effectively and resolve conflicts, ensuring high levels of customer satisfaction.

Overview

3
3
years of professional experience

Work History

Asset Protection Associate

Walmart
Waterloo, Canada
11.2023 - Current
  • Monitored and ensured the safety and security of store premises, enhancing overall store safety.
  • Conducted investigations into security incidents, contributing to a secure shopping environment.
  • Delivered exceptional customer service by assisting with inquiries, and resolving concerns promptly.
  • Collaborated with team members to uphold security protocols, and maintain a safe environment.

Sales Associate

Freedom Mobile
Kitchener, Canada
02.2023 - 04.2023
  • Proactively engaged customers to promote mobile products and services.
  • Provided personalized rate plan recommendations based on customer needs.
  • Handled POS operations, and assisted with inventory management.
  • Delivered exceptional post-sale customer support to ensure satisfaction.

Sales Associate

Chatr
Kitchener, Canada
09.2022 - 02.2023
  • Managed POS and cash operations, responded to consumer queries, and provided technical assistance.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Proactively contacted new and existing clients to recommend appropriate goods, and answer questions.
  • Managed inventory, tariff plans, and in-store sales while providing great customer service and conflict resolution.

Education

Graduate Certificate - Strategic Marketing Communications

Conestoga College
Canada

BSc - Information Technology

GGDSD College
India

Skills

  • Wireless Sales and Customer Engagement
  • POS and Cash Operations
  • Product Knowledge and Upselling
  • CRM and Inventory Management
  • Team Collaboration and Problem-Solving

Timeline

Asset Protection Associate

Walmart
11.2023 - Current

Sales Associate

Freedom Mobile
02.2023 - 04.2023

Sales Associate

Chatr
09.2022 - 02.2023

Graduate Certificate - Strategic Marketing Communications

Conestoga College

BSc - Information Technology

GGDSD College

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Himani Baggaa