Summary
Overview
Work History
Education
Skills
Timeline
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Himani Attri

Summary

Highly motivated customer care specialist with extensive customer service and sales experience with a track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets.

Overview

8
8
years of professional experience

Work History

Sales & Education Specialist

Shani Darden Skincare
05.2022 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction through exceptional service, promptly addressing concerns, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high product knowledge.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

Beauty Advisor

Sephora
07.2018 - 04.2022
  • Provided a personalized and luxurious customer service experience to clients by suggesting solutions to their cosmetic, skincare and hair care needs.
  • Prioritized the education of my clients to set them up for success and ensure the best results.
  • Quickly developed a loyal and growing clientele base that sought out my expertise and advice.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.

Beauty Advisor and Cashier

Shoppers Drug-mart
06.2017 - 05.2018
  • Successful in effectively solving customer issues, complaints and inquiries while keeping customer satisfaction at the core of every decision and behavior
  • Recognized for providing excellent beauty-related client service that left every client impressed while also exceeding luxury beauty sales targets.

Hair Care Advisor

Sally’s Beauty Supply
01.2016 - 05.2017
  • Provided exceptional client experiences by engaging with clients in order to understand their goals regarding hair care
  • Developed a vast amount of knowledge regarding different hair types and textures
  • Educated clients on the proper use of hot tools, hair dyes and treatments in order to support healthy routine and beautiful hair.

Inbound & Outbound Call Center Representative

Breeze Max Web
02.2016 - 08.2016
  • Streamlined inbound processes by implementing efficient sorting and organization systems.
  • Provided current and potential clients with information regarding services to best fit their marketing needs.
  • Managed high call volumes, maintaining professionalism under pressure while providing accurate information.
  • Delivered comprehensive product knowledge to assist customers in making informed decisions.
  • Identified opportunities for upselling and cross-selling, contributing to increased sales revenue.
  • Made on average 50 cold calls per day resulting in client base growth of 10%.

Education

Bachelor of Arts - Political Science

York University

2021

Skills

  • Cosmetic and Skincare Expertise
  • Excellent Customer Service
  • Strong Client Engagement
  • Effective Communication
  • Sales and Solution-Based Approach
  • Strategic Selling Technique
  • Proficient in Microsoft Outlook
  • Thrives in Fast-Paced Environments
  • Flexible

Timeline

Sales & Education Specialist

Shani Darden Skincare
05.2022 - Current

Beauty Advisor

Sephora
07.2018 - 04.2022

Beauty Advisor and Cashier

Shoppers Drug-mart
06.2017 - 05.2018

Inbound & Outbound Call Center Representative

Breeze Max Web
02.2016 - 08.2016

Hair Care Advisor

Sally’s Beauty Supply
01.2016 - 05.2017

Bachelor of Arts - Political Science

York University

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Himani Attri