Himani
Brampton
Summary
Performance-driven retail and customer experience professional with strong leadership potential and a proven ability to drive sales, coach team members, and deliver exceptional customer experiences in fast-paced environments. Demonstrates accountability, business ownership mindset, and a passion for continuous improvement. Experienced in CRM systems, customer outreach, and aligning service excellence with revenue goals. Eager to contribute to TELUS as a Store Manager by leading high-performing teams and strengthening community presence.
Overview
4
4
years of professional experience
Work History
Client Service & Sales Associate
McDonald’s
Mississauga, ON
06.2024 - Current
- Deliver 50+ high-quality customer interactions per shift while maintaining service excellence, speed, and accuracy in a target-driven retail environment.
- Drive sales performance through suggestive selling and personalized recommendations, consistently supporting individual and team revenue goals.
- Support team effectiveness by guiding new employees on service standards, operational procedures, and customer engagement best practices.
- Maintain strict accountability for cash handling, POS transactions, and store presentation standards, ensuring operational accuracy and brand consistency.
Human Resources Assistant – Records, Verification & Compliance
Fine Marble & Sanitary Store
India
09.2021 - 12.2022
- Supported recruitment, onboarding, and employee coordination processes, strengthening team alignment and operational efficiency.
- Maintained confidential employee records and ensured full compliance with organizational policies and documentation standards.
- Collaborated with management to resolve payroll and record discrepancies, demonstrating sound judgment and problem-solving skills.
- Built strong professional relationships with internal stakeholders through clear communication, responsiveness, and structured follow-ups.
Education
Postgraduate Diploma - Logistics & Supply Chain Management
Canadore College
OntarioPostgraduate Diploma - Human Resources Management
Canadore College
OntarioBachelor of Arts -
Kamla Nehru College for Women
IndiaSkills
- Retail team leadership
- Sales Performance & Target Achievement
- Customer Experience Excellence
- Accountability & Business Ownership
- Community Relationship Building
- CRM Systems & Customer Follow-Up
- Operational Standards & Store Presentation
- Adaptability & Continuous Improvement
- Customer Relationship Management (CRM) Systems
- POS & Digital Payment Platforms
- Microsoft Excel (Data Tracking & Reporting)
- Digital Documentation & Record Management
Technology And Systems
- Customer Relationship Management (CRM) Systems
- POS & Digital Payment Platforms
- Microsoft Excel (Data Tracking & Reporting)
- Digital Documentation & Record Management
Languages
English
Timeline
Client Service & Sales Associate
McDonald’s
06.2024 - Current
Human Resources Assistant – Records, Verification & Compliance
Fine Marble & Sanitary Store
09.2021 - 12.2022
Postgraduate Diploma - Human Resources Management
Canadore College
Bachelor of Arts -
Kamla Nehru College for Women
Postgraduate Diploma - Logistics & Supply Chain Management
Canadore College