Himani
Malton,ON
Summary
Proven track record in enhancing customer satisfaction and loyalty at H&M Clothing, leveraging expert problem-solving and active listening skills. Excelled in conflict resolution and CRM, boosting repeat business. Demonstrated proficiency in Microsoft Office Suite, contributing to efficient data management and improved team performance. Achieved significant improvements in customer service metrics, embodying a results-driven approach. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
H&M Clothing
12.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Recruitment and Development Manager
Kotak Mahindra Life Insurance Company
09.2022 - 09.2023
- Managed diverse recruitment channels, ensuring a steady pipeline of qualified candidates for various roles.
- Championed continuous improvement efforts within the recruitment function by staying abreast of industry trends and best practices.
- Implemented diversity and inclusion initiatives within the recruitment process, fostering a more inclusive workplace culture.
- Established relationships with local universities and professional associations, expanding networking opportunities for potential hires.
- Partnered with external agencies to source niche talent, filling hard-to-fill positions in a timely manner.
- Boosted employer brand recognition with strategic social media campaigns and job fair participation.
- Collaborated with internal and external stakeholders to develop variety of on-campus recruitment events.
Buisness Development Sales Associate
BYJU'S
07.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Associate Human Resources Executive
Mindlance
08.2020 - 05.2021
- Facilitated open communication between employees and management through the implementation of an anonymous feedback system.
- Reduced employee turnover rates by developing effective retention strategies and conducting exit interviews to identify areas of improvement.
- Conducted thorough investigations into workplace harassment claims to ensure a safe work environment for all staff members.
- Developed succession planning strategies to identify high-potential employees for leadership roles.
- Created and implemented forward-thinking initiatives to improve employee engagement.
Education
Post Graduation - Human Resource Management
Algoma University
Brampton, ON08.2024
Bachelor of Arts - Economics
University of Delhi
India,Delhi05.2020
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Paperwork Processing
- Appointment Scheduling
- Administrative Support
- Microsoft PowerPoint
- Data Collection
- Customer Relationship Management (CRM)
- Coordination
- Sales expertise
- Service Upselling
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Collaborated with team of [Number] in the development of [Project name].
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Sales Essentials Certificate
- Sales Manager Certificate
Timeline
Customer Service Representative
H&M Clothing
12.2023 - 04.2024
Recruitment and Development Manager
Kotak Mahindra Life Insurance Company
09.2022 - 09.2023
Buisness Development Sales Associate
BYJU'S
07.2021 - 08.2022
Associate Human Resources Executive
Mindlance
08.2020 - 05.2021
Post Graduation - Human Resource Management
Algoma University
Bachelor of Arts - Economics
University of Delhi
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