Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Himali Patel

Toronto,ON

Summary

5+ years of experience as a business analyst worked and Lead cross-functional teams in the development, documentation, and delivery of process innovations driving the attainment of business goals. Knowledge of the Software Development Life Cycle (SDLC) phases such as Planning, Analysis/Design, Development, and Testing for the software/system development process. Possess understanding and applying of advanced project management, quality and process improvement methodologies and leading complex global, cross-functional projects and programs. Skilled in preparing business artifacts: Project Charter, Business Requirement Document, Functional Requirement Document, Stakeholder Analysis Document, Use Cases, Test Cases, UAT/BAT Plan, User Stories, current/proposed process, streamline system data flows using UML’s, risk integration, end-user plans & organization structures, process mapping and process modeling using MS-Visio. Strong blend of business acumen and technical expertise to bridge the gap between technical teams and business requirements. Proficient in Application Support Management through Study & Analysis of Problem Tickets/Change requests, Impact Analysis and Specification corrections (if necessary), Change Finalization and Design, Change Management and Testing. Strong Experience in conducting User Acceptance Testing (UAT), Functional Test Cases and documentation of test cases. Identified and managed risks related to Mainframe system transitions, ensuring minimal impact on business operations. Acted as a bridge between business users, developers, and QA teams, ensuring smooth communication for Mainframe system enhancements. Comprehensive knowledge in Business Analysis and Project Management of Enhancements and new Implementation projects using any SDLC i.e. Waterfall/AGILE methodologies ex. Scrum, Kanban etc. Adept in developing, implementing, and maintaining leading-edge analytic systems, taking complicated problems and building simple frameworks; creating best-practice reports based on data mining, analysis, and visualization. Competent in all phases of Software Development Life Cycle (SDLC), Waterfall and Agile by Analysis; Study of Business Requirements, Technical, Functional & Non-Functional Specifications (FRS), Data/Interface/Process Design, Module/Interface Development, Data structures, Testing, Integration, Implementation along with Service Support. Experienced in requirements stakeholder analysis to identify impact or influencing groups and stakeholder requirements responsibilities. Hands on experience with development of Requirements Management and Communication plans including channels for escalation as the standard for planning, communicating and implementing process and related changes. Exceptional Team Leader skilled in performing and delegating all multiple duties in a respectful and professional manner; a superb coach, mentor and supervisor proven a long track record of executing principle responsibilities. Strong customer focus and ability to handle difficult stakeholder and project conversations; interacting with multiple levels of the organization and functional disciplines. Multi-Tasking and Organizational Aptitudes, with proven experience in Development and Implementation of strategies. Excellent communication and interpersonal skills, capable of communicating with highly technical teams. Exceptional mediator between external and internal customers, capable of interpreting their needs and positions to ensure the success of the projects.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Client Insights & Recovery Analyst

GateStone & Co.(Bank of Montreal (BMO))
08.2024 - Current
  • Project: AML Transaction Monitoring Optimization & Case Management Workflow Redesign
  • Summary: Supported BMO’s Financial Crimes Unit in redesigning the end-to-end AML alert handling process, enhancing risk segmentation logic, streamlining investigator workflows, and strengthening regulatory compliance reporting in alignment with FINTRAC and PCMLTFA.
  • Analyzed and documented current-state processes for AML alert triage, escalation, and case investigation using BMO’s internal case management platform and third-party AML tools.
  • Partnered with compliance officers and AML investigators to define pain points in the alert investigation lifecycle, resulting in a new risk-based workflow and faster triage of low-risk alerts.
  • Defined business rules and scenarios for alert auto-closure based on thresholds, geolocation risk, product type, and customer risk rating.
  • Created workflow diagrams and user stories using Visio and Confluence to support the implementation of new queue assignment logic and case escalation triggers.
  • Worked with the AML analytics team to tune thresholds and segmentation logic for high-risk entities (e.g., PEPs, MSBs, shell companies, offshore jurisdictions).
  • Participated in testing revised transaction monitoring scenarios for unusual activity patterns such as rapid movement of funds, round-dollar transfers, and structuring.
  • Recommended rule adjustments that led to a 15% drop in false positives and reduced average alert handling time by 25%.
  • Mapped investigative actions and alert statuses to FINTRAC regulatory reporting requirements (e.g., STRs, LCTRs), ensuring auditability and consistent narratives for regulatory submission.
  • Liaised with the Legal and Compliance teams to interpret updates from OSFI, FINTRAC, and FATF, incorporating changes into system behavior and policy documentation.
  • Supported implementation of automated STR generation, improving regulatory response time and reducing manual entry errors.
  • Designed and executed UAT test cases for new alert workflows, investigator dashboards, and escalation paths across regions and business lines (retail, commercial, and wealth).
  • Conducted user training sessions and developed SOPs for AML operations teams transitioning to the updated alert system.
  • Acted as a liaison between business stakeholders, AML investigators, model owners, and IT delivery teams in an Agile/Scrum environment.

Business Analyst

Desjardins Insurance
08.2022 - 07.2024
  • Project: Integrated Claims Modernization & Data Governance Framework Implementation
  • Summary: Led business analysis efforts for a strategic initiative to modernize Desjardins’ legacy claims management system by integrating Guidewire ClaimCenter, enhancing data quality controls, and aligning with enterprise risk and compliance standards.
  • Implemented data quality checks and validation scripts to maintain data integrity throughout the reporting lifecycle.
  • Applied statistical tests and trend analysis to measure the effectiveness of discount schemes and promotional offers, recommending adjustments to maximize ROI.
  • Partnered with cross-functional teams to deliver a large-scale claims process modernization initiative, improving the efficiency and accuracy of FNOL (First Notice of Loss) handling.
  • Conducted business requirement gathering sessions with underwriting, claims, and actuarial departments to map legacy workflows and identify gaps.
  • Created detailed BRDs (Business Requirements Documents), FRDs, and process flow diagrams using Visio and Confluence.
  • Defined and validated data quality rules in collaboration with data governance teams; improved accuracy of policyholder data by 30%.
  • Utilized SQL to query claims databases and analyze trends in claim denials, settlements, and processing times.
  • Supported UAT planning, test case creation, and defect triaging using Jira; ensured user stories met acceptance criteria.
  • Facilitated daily Agile ceremonies (standups, sprint reviews, retrospectives) and acted as liaison between product owners and developers.
  • Worked on the integration of Guidewire ClaimCenter with Desjardins’ internal data warehouse, ensuring seamless claims data reporting.
  • Coordinated with enterprise data governance and risk teams to ensure compliance with PIPEDA and provincial insurance regulations.
  • Built interactive Tableau dashboards to monitor KPIs such as average claim processing time, loss ratios, and SLA breaches.

Business Analyst

Radium Marketing Pvt. Ltd.
09.2021 - 07.2022
  • Project: Liquor Store Sales & Promotions Insights — Python, SQL, Tableau
  • Summary: Analyzed 1,000+ sales records using Python and SQL to identify revenue-driving brands, seasonal trends, and customer patterns. Built 4 Tableau dashboards with 12+ visuals to guide pricing, inventory, and marketing decisions.
  • Partnered with business stakeholders to gather requirements related to sales performance, seasonal trends, and promotional impact, ensuring alignment with strategic goals.
  • Translated business requirements into analytical specifications and created SQL queries to identify top-performing brands and underperforming product segments.
  • Conducted detailed data profiling, cleansing, and transformation of 1,000+ records using Python (pandas, NumPy), improving data quality and reliability for analysis.
  • Developed and maintained end-to-end data pipelines using SQL to automate sales and promotions reporting, enhancing operational efficiency and decision-making.
  • Created epics and user stories in JIRA to track analytical deliverables and reporting requirements across cross-functional teams.
  • Designed and built 4 interactive Tableau dashboards with 12+ visuals showcasing KPIs like monthly growth, customer segmentation, and holiday sales impact.
  • Led user testing and business validation of dashboards with store managers and marketing teams, refining insights based on real-time feedback.
  • Collaborated with developers and analysts to troubleshoot data discrepancies and ensure integration across SQL databases and Tableau dashboards.
  • Defined test scenarios and performed UAT for data integrity checks on key metrics such as revenue contribution, discount effectiveness, and demographic trends.
  • Documented data lineage, process flows, and metric definitions to support sustainable analytics practices and compliance with reporting standards.
  • Conducted impact analysis on promotional campaigns to identify ROI and recommend optimization strategies for pricing and inventory planning.
  • Used agile practices, including backlog grooming and sprint reviews, to deliver iterative enhancements to reporting solutions.
  • Designed and implemented ETL processes to automate data ingestion from point-of-sale systems and promotional campaign databases, ensuring timely and accurate data availability.
  • Collaborated with marketing teams to translate analytical findings into actionable promotional strategies that increased brand engagement and sales conversion rates.
  • Monitored dashboard performance and optimized SQL queries and Tableau calculations to enhance report load times and user experience.
  • Facilitated knowledge transfer sessions and created detailed documentation and user guides to empower business users in self-service analytics.
  • Coordinated cross-functional reviews of analytics outputs with finance and operations teams to align sales insights with overall business objectives.
  • Implemented data quality checks and validation scripts to maintain data integrity throughout the reporting lifecycle.
  • Applied statistical tests and trend analysis to measure the effectiveness of discount schemes and promotional offers, recommending adjustments to maximize ROI.

Healthcare Compliance & Operations Analyst

IMS People Possible
08.2020 - 08.2021
  • Project: Implementation of Customer Complaint Dashboard & Insights Monitoring Platform
  • Summary: Developed a customer complaint insights dashboard using Power BI, Excel, and Python to track trends, resolution times, and root causes. Collaborated with stakeholders to streamline reporting, enabling a 22% reduction in complaint resolution time.
  • Created and maintained Business Case Documents, User Stories, and Functional Requirements in an Agile SCRUM model using Jira and Confluence, focused on developing a customer complaint dashboard and insights framework.
  • Collaborated with stakeholders from Customer Service, Risk, and Quality teams to gather requirements for tracking complaint types, resolution KPIs, and sentiment insights.
  • Prepared as-is and to-be process maps using MS Visio to illustrate the complaint management workflow and identify automation and reporting gaps.
  • Prepared process maps and flow diagrams to depict as-is and to-be states using MS Visio.
  • Conducted GAP analysis to align new reporting requirements with existing Excel-based summaries and dashboards, ensuring transition into Power BI was accurate and insightful.
  • Partnered with technical teams leveraging Python scripts to preprocess and clean unstructured feedback data and integrate it with structured reporting metrics.
  • Facilitated dashboard walkthroughs and report sign-offs with business teams to validate data insights and improve stakeholder adoption.
  • Maintained a strong documentation trail of changes, enhancements, and user feedback using SharePoint and Jira boards.
  • Acted as the primary point of contact for vendor inquiries and communications, providing timely and professional responses related to vendor profiles.
  • Facilitated the onboarding process for new vendors into the internal system, verifying documentation and guiding them through setup.
  • Collaborated with internal stakeholders, including procurement, finance, and legal teams, to ensure alignment on vendor management processes and procedures.
  • Worked closely with the Accounts Payable team to resolve any discrepancies or issues related to vendor invoices, payment methods, or taxation issues.
  • Assisted with month-end and year-end closing activities, including reconciliation of vendor accounts and preparation of reports.
  • Effectively communicated with internal and external stakeholders, demonstrating excellent communication and interpersonal skills.
  • Leveraged familiarity with procurement processes and supplier relationship management to support procurement function effectively.
  • Documented functional requirements, including use cases, current vs future state flow diagrams, and sequence diagrams, to guide the design process.
  • Contributed to technical design discussions ensuring designs met specifications and aligned with business needs.
  • Tools & Technology: Jira, MS Visio, MS Excel, MS Word, SAP Systems, Agile framework, Kanban board, Wireframes, Prototypes, SharePoint

Education

Postgraduate Certificate - Business Analytics

Seneca Polytechnic
04.2024

Postgraduate Certificate - Big Data Analytics

Georgian College
04.2023

Bachelor of Science - Statistics

Maninagar Science College
08.2020

Skills

  • Project Methodologies: Waterfall, Agile, Cost/Benefit Analysis, Gap Analysis, Feasibility Analysis
  • Databases: IBM DB2, SQL Server 2000/2005/2008, MySQL
  • Requirement Management Tools: Confluence, JIRA, Workfront
  • Reporting: Crystal Reports, MS Excel
  • Defect Tracking: JIRA
  • Languages & Libraries: Python (Pandas, NumPy, Matplotlib, Seaborn), SQL (MySQL)
  • Data Analysis & BI Tools: Power BI, Tableau, Microsoft Excel (VLOOKUP, XLOOKUP, PivotTables), Google Analytics, Jupyter Notebook, Financial Modeling
  • Other Tools: SharePoint, Microsoft Project, Tableau, MS Visio, MS Office Suite, Microsoft tools

Certification

Business Analytics Complete Course (Udemy), Microsoft Power BI for Business Intelligence (Udemy)

Timeline

Client Insights & Recovery Analyst

GateStone & Co.(Bank of Montreal (BMO))
08.2024 - Current

Business Analyst

Desjardins Insurance
08.2022 - 07.2024

Business Analyst

Radium Marketing Pvt. Ltd.
09.2021 - 07.2022

Healthcare Compliance & Operations Analyst

IMS People Possible
08.2020 - 08.2021

Postgraduate Certificate - Business Analytics

Seneca Polytechnic

Postgraduate Certificate - Big Data Analytics

Georgian College

Bachelor of Science - Statistics

Maninagar Science College

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Himali Patel