Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Himabindu POlepally

Himabindu POlepally

Brampton,ON

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Amazon
Hyderabad, India
08.2022 - 02.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.

Education

Bachelor of Science - Science

SV University
India

Skills

  • Report Creation
  • Report Generation
  • Credit Card Payment Processing
  • Courteous with Strong Service Mindset
  • Customer Service
  • Verbal and Written Communication
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Adaptive Team Player
  • High-Energy Attitude

Languages

English
Full Professional

Timeline

Customer Service Representative

Amazon
08.2022 - 02.2023

Bachelor of Science - Science

SV University

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Himabindu POlepally