HIMA SURESH
Lakeside,NS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
TREATMENT COORDINATOR
HALIFAX DENTAL STUDIO
01.2023 - Current
- Confirm all charges from the day sheet against routing slip
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Schedule patient appointment in appropriate and timely manner in order to maintain full daily schedule and meet production goals.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Enhanced office productivity by implementing new organizational systems and processes.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
CUSTOMER RELATIVE ASSOCIATE
HINDUJA GLOBAL SOLUTION, HGS
07.2023 - 12.2023
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Managed 30-40 approximately incoming calls per day from customer providing customer satisfaction
- Streamlined communication channels for improved efficiency within the customer support team.
- Consistently maintained a high level of professionalism while interacting with customers across diverse industries and backgrounds.
- Balanced multiple priorities simultaneously, ensuring timely completion of tasks without compromising quality standards.
- Implemented effective upselling techniques during interactions with customers, leading to increased sales revenue for the organization.
- Maintained detailed records of all customer interactions, ensuring accurate documentation of resolutions provided and tracking trends for further analysis.
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
SUBJECT MATTER EXPERT
INTELCOM, AMAZON
01.2023 - 06.2023
- Handle the floor, supervisor chat/ email Client interaction, providing update from clients to agents in huddle Assisting agents with queries regarding troubleshooting, gameplay
- Handle question, concerns and multiple response email Review team’s emails for quality Helping team to attain and maintain stats (customer satisfaction, quality, target)
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Evaluated existing resources and developed new strategies to maximize effectiveness in addressing identified gaps.
FRONT END SUPERVISOR
HARVEY’S
01.2021 - 12.2022
- Listen and respond to customers’ needs and concerns
- Provided information about products and services
- Took orders, determine charges, and oversee billing or payments
- Managed all aspects of POS operations, i.e., resource scheduling, customer satisfaction, workforce training and development
- Handled issues of complaints, return, exchange, and refunds Responsible for ensuring that the best services are being delivered to the customers by maintaining a professional work environment
- Distributed cash for each register in accordance with store policy and then balances the registers at the end of every shift
- Supporting upper-level management and filling in for missing personnel as required
- Prioritize, delegate, and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems
- Administer human resources including talent evaluation, hiring/coaching/training, payroll & Controllable expense budget.
ASSOCIATE DENTIST
SRI HASANAMBA DENTAL HOSPITAL
04.2018 - 04.2019
- Examined patients' teeth and gums to diagnose and treat various oral health issues
- Utilized X-rays and computer-generated imaging to assist with examinations
- Provided dental treatments to patients, including routine cleanings, extractions, dental fillings, cavity, and tooth decay treatments, teeth whitening, bonding, and applications of dental crowns, caps, and veneers
- Administered local anesthesia to patients as needed
- Educated patients on good oral hygiene practices and advised them on proper aftercare following certain dental procedures
- Performed oral cancer screenings
- Prescribed antibiotics and pain medications to patients as required
- Ensured that all dental instruments and equipment are sterilized before each use
- Taken impressions of patients’ mouths for the fabrication of customized mouthguards and dentures.
Education
PG - Health Care Administration and Service Management
CONESTOGA COLLEGE
12.2022
Diploma - Business Analysis
CONESTOGA COLLEGE
08.2021
Bachelors - Bachelor Of Dental Surgery
RAJIV GANDHI UNIVERSITY
INDIA03.2019
Skills
- Interdepartmental Collaboration
- Insurance Practices
- Healthcare Operations
- Phone Inquiries
- Insurance Coordination
- Administrative Supervision
- Time Management
- Reminder Calls
- Verbal and Written Communication
- Database Coordination
- Customer Service
Languages
English
Full Professional
Arabic
Elementary
Timeline
CUSTOMER RELATIVE ASSOCIATE
HINDUJA GLOBAL SOLUTION, HGS
07.2023 - 12.2023
TREATMENT COORDINATOR
HALIFAX DENTAL STUDIO
01.2023 - Current
SUBJECT MATTER EXPERT
INTELCOM, AMAZON
01.2023 - 06.2023
FRONT END SUPERVISOR
HARVEY’S
01.2021 - 12.2022
ASSOCIATE DENTIST
SRI HASANAMBA DENTAL HOSPITAL
04.2018 - 04.2019
PG - Health Care Administration and Service Management
CONESTOGA COLLEGE
Diploma - Business Analysis
CONESTOGA COLLEGE
Bachelors - Bachelor Of Dental Surgery
RAJIV GANDHI UNIVERSITY