Customer Manager offering 9 -year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
Hi, I’m
Hima Sudhakar
Customer Relationship Manager
308 Weber St W, Kitchener,ON
Summary
Overview
6
years of professional experience
4
Languages
Work History
Orange Diesel Trading LLc
Customer Relations Manager
9 2021 - 2 2024
Job overview
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Managed customer relations on ongoing basis to maximize customer retention.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Fireworld BBQ
Customer Relations & Office Administrator
02.2021 - 09.2021
Job overview
- Maintained all records relating to accounts payable, receivable and inventory
- Performed data entry into the automated accounting system, including preparation and filing of quotation and various other reports
- Assisted customers in Purchase and Product selection
- Met delivery deadlines and maintained timely service schedules along with arranging customer meetings and site visits
- Maintained employee electronic and paper database information
- Provided clerical support such as incidental typing, filing, order office supplies, and sorting mail
- Maintained organized filing system of paper and electronic documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Rajasree Motors Pvt. Ltd
Priority Relationship Executive
07.2019 - 02.2021
Job overview
- Billing and In Stocking of Pre Owned Cars
- Performed administrative, secretarial, and clerical duties along with an organized filing system of paper and electronic documents
- Captured Key Performance Indicators and summarized them with reports
- Performed various monthly and quarterly reports and reconciliations
- Maintained and filed numerous daily, period, quarterly, and annual reports
- Documented client and prospects contact information through Database.
Vision Motors Pvt Ltd
Front Office Administrator
06.2017 - 07.2019
Job overview
- Handled guest requests inquiries and complaints in a pleasant, professional, and accommodating manner
- Serviced external and internal customers in a friendly and efficient manner, while communicating professionally
- Monitored staffing levels to meet cover business demands and Test drive Co-ordination
- Reviewed Front Office log book and Guest Request log on a daily basis while performing other basic clerical duties
- Managed reception area to maintain a professional image and Maintained upkeep and appearance of office locations
- Ordered and maintained office supplies and materials inventory, uniforms inventory, supplies, and equipment.
Celebrus Capital Ltd
Customer Relations Executive
07.2015 - 06.2017
Job overview
- Perform Equity Shares Trading and Telemarketing
- Documentation and timely submission of daily reports along with various other reports
- Provided information about Schemes and services, while demonstrating a commitment to Customer Service
- Placed outbound calls for follow-ups and reaching out to prospective clients
- Participated in project meetings and discussions to maintain constant awareness of project status.
Education
Mahathma Gandhi UniversityKottayam, Kerala
Bachelor of Commerce from Co-operations
05.2001
University Overview
Conestoga College Kitchener, ON
Graduate Certificate from Financial Technology
05.2001
University Overview
Skills
Customer Relations
Customer Service
Data Entry
Account Services
Computer Skills
MS Office
Time Management
Administration and Reporting
Adaptability and Flexibility
Active Listening
Additional Info
Additional Info
Visa / Permit - Study
Work Preference
Work Type
Part TimeLocation Preference
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPersonal development programsTeam Building / Company RetreatsHealthcare benefitsTimeline
Customer Relations & Office Administrator
Fireworld BBQ
02.2021 - 09.2021
Priority Relationship Executive
Rajasree Motors Pvt. Ltd
07.2019 - 02.2021
Front Office Administrator
Vision Motors Pvt Ltd
06.2017 - 07.2019
Customer Relations Executive
Celebrus Capital Ltd
07.2015 - 06.2017
Mahathma Gandhi University
Bachelor of Commerce from Co-operations
05.2001
Conestoga College
Graduate Certificate from Financial Technology
05.2001
Customer Relations Manager
Orange Diesel Trading LLc
9 2021 - 2 2024