Hima Patel
Toronto,Canada
Summary
Motivated Business Administration graduate with 2 years of experience as a Cashier Manager at Shoppers Drug Mart. Brings strong skills in cash handling, customer service, and team coordination, with a keen eye for detail and accuracy. Known for building positive relationships and maintaining professionalism in fast-paced environments. Eager to apply financial knowledge and leadership experience to contribute to a client-focused role within the banking industry.
Overview
6
6
years of professional experience
Work History
Cashier Manager
Shoppers Drug Mart
Nanaimo, BC
10.2022 - 12.2025
- Managed checkout operations, supervising a team of cashiers and front-end staff.
- Oversaw daily cash-handling procedures and reconciled tills at close of day.
- Implemented scheduling and shift-allocation to optimize coverage and reduce overtime.
- Delivered exceptional customer service and resolved escalated issues promptly.
- Trained new cashiers on POS systems, customer interaction protocols, and store policies.
Pharmacy Assistant
Shoppers Drug Mart
Nanaimo, BC
05.2021 - 10.2022
- Supported the pharmacy team with prescription filling, inventory tracking, and customer queries.
- Ensured compliance with regulatory requirements and maintained accuracy in dispensing support tasks.
- Assisted with front-end cross-sales and promoted store-wide service initiatives.
- Entering sales into POS/Cash register and collecting/processing payments.
Crew Member
Tim Hortons
Toronto, ON
06.2020 - 04.2021
- Provided customer service in a fast-paced foodservice environment.
- Processed transactions and maintained cleanliness and hygiene standards.
- Collaborated with team to meet daily service targets and manage high-volume periods.
Education
Business Administration - Human Resource, Ethics, Sales, Planning/Fundamentals, Business Law
Humber College
Toronto, ON01-2021
Skills
- Transaction Accuracy
- Staff Scheduling
- Financial Record Keeping
- Operational Efficiency
- Cash Management
- Operation Management
- People Management
- Process Improvement
- MS Office
- Sales & Upselling Strategies
- Communications
- Enhancing Customer service
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Cashier Manager
Shoppers Drug Mart
10.2022 - 12.2025
Pharmacy Assistant
Shoppers Drug Mart
05.2021 - 10.2022
Crew Member
Tim Hortons
06.2020 - 04.2021
Business Administration - Human Resource, Ethics, Sales, Planning/Fundamentals, Business Law
Humber College
CAREER HIGHLIGHTS
- CUSTOMER SERVICE & CLIENT RELATIONS – Delivered excellent service across retail, food service, and pharmacy settings, building positive relationships and resolving issues efficiently.
- CASH HANDLING & ACCURACY – Managed cash transactions and financial operations with precision as a cashier manager and crew member.
- TEAM LEADERSHIP & COLLABORATION – Trained, scheduled, and supported teams, fostering a professional and productive work environment.