HIMA HENRY
Etobicoke,Canada
Summary
Results-oriented purchaser with over 2 years of experience in inventory management and logistics operations. Proficient in ERP systems and advanced Excel. Skilled in optimizing stock levels, managing supplier relationships, and ensuring accurate documentation for purchases. Proactive problem-solver with strong time management and organizational skills. Dedicated to enhancing operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Co-worker
IKEA
02.2023 - Current
- Organized and planned daily workloads by prioritizing tasks and coordinating with team members; optimized workflow and maintained high productivity standards and customer service through strategic planning and time management
- Answered product questions by staying informed on current sales, promotions, exchange guidelines, payment policies, and security practices; ensured accurate and secure transactions by providing detailed and up-to-date information to customers
- Improve customer experience through friendly greetings, effective communication, and prompt issue resolution
- Dedicated to maintaining a high standard of cleanliness in the cashier area while actively contributing to a collaborative team environment
- Calculates the price of each product, collects money, and operates cash registers
- Adaptable and quick to learn, committed to staying updated on changes, and promotions, and adhering to IKEA's policies and procedures
- Adhered to safety standards and regulations to guarantee the health and well-being of customers
- Operating the Cash register, scanning items, entering prices, applying discounts, and handling various forms of payment, including cash and credit or debit cards
- Achievement: I worked with a team that focused on lowering prices as Canadians navigated economic challenges
- IKEA Canada introduced SHT
- Through collaboration and strategic planning, our team successfully implemented price adjustments across key products, directly supporting IKEA's vision of accessibility and customer satisfaction
Purchaser
Woodcraft Industries
10.2019 - 10.2022
- Managed inventory levels by product to satisfy future sales requirements while maintaining effective asset control
- Responsible for the complete and accurate preparation of all documentation about the purchase and revisions of inventory requirements
- Familiar with all relevant suppliers, their product ranges, and capabilities while exploring opportunities with new suppliers for products and services
- Coordinated, negotiated, and issued proper documentation to satisfactorily settle any claims, ensuring timely resolutions and vendor satisfaction
- Identified and communicated slow-moving items to prevent excess inventory and optimize stock levels
- Supported Purchasing and Inventory Management for all aspects of the three business units, facilitating seamless operations across departments
- Provided support to Inside Sales for all three business units, ensuring product availability and timely customer responses
- Ensured outstanding customer service by developing rapport with customers and suppliers, addressing inquiries, and resolving issues promptly
- Demonstrated effective communication and negotiation skills in dealing with internal and external customers and suppliers, fostering positive relationships and successful collaborations
- Achievement: Through collaboration with logistics and production teams, we reduced delivery lead time by 15%
- Adhering to best practices in maintenance, storage, packing, and safe equipment handling has contributed to a 20% increase in warehouse efficiency
- I also got an appreciation for being a reliable and trustworthy team member, consistently supporting smooth operations and customer satisfaction
Education
Post Graduate Certificate - Supply Chain Management - Global Logistics
Fleming College
Post Graduate Certificate - Business Management
Algoma University
Bachelor Of Commerce -
University of Kerala
Skills
- Excel
- Power BI
- SAP
- Self-starter
- Problem-solver
- Organizational skills
- Risk management
- Startup vision
- Multitasking
- Team Collaboration
- Communication skills
Certification
- CIFFA (Canadian International Freight Forwarders Association) Certification
- Six Sigma Green Belt
Languages
English
Professional Working
Projects
Marketplace Simulation Project: Infinity Resellers, Accounting and Finance Lead, 01/01/24, 08/01/24, Financial Performance Management: Addressed an emergency loan of $3.3M in Quarter 4 by refining budget allocation, particularly in advertising and recruitment, leading to a Financial Performance score of 49.537, the highest in the industry., Market Strategy and Adjustments: Analyzed demand across regions, pivoting from an underperforming APAC Web Sales Center to focus on the Americas, which generated $8.9M in revenue and $1.3M in profit.
Timeline
Sales Co-worker
IKEA
02.2023 - Current
Purchaser
Woodcraft Industries
10.2019 - 10.2022
Post Graduate Certificate - Supply Chain Management - Global Logistics
Fleming College
Post Graduate Certificate - Business Management
Algoma University
Bachelor Of Commerce -
University of Kerala
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