Hilliary Trout
Modesto,CA
Summary
Looking for a job in Customer Service. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front Desk Agent
La Quinta Inn & Suites
09.2025 - Current
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated room assignments, optimizing occupancy rates and guest satisfaction levels.
- Trained new front desk staff on standard operating procedures and customer engagement strategies.
Front Desk Agent
The Bluelake Inn
05.2023 - 06.2025
- Greet and welcome guests
- Check in and check out guests.
- Answer and address guest complaints.
- Check and sort emails.
- Answer and route incoming calls.
Front Desk Manager
Holiday Inn Express and Suites
12.2022 - 06.2025
- Train new employees.
- Supervise front desk employees.
- Answer and address guest complaints.
- Check and sort emails.
- Answer and route incoming calls.
- Managed front desk operations to ensure efficient guest check-in and check-out processes.
- Developed standard operating procedures for front desk operations to streamline workflows.
- Conducted performance evaluations for front desk staff, fostering professional development and accountability.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Managed front desk maintenance of client records and lab data.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
Warehouse Associate
Grainger
06.2022 - 12.2022
- Processed products from incoming shipments.
- Organized and consolidated products for put away.
- Inspected products for defects and damages.
- Cleaned and maintained the work area.
Amazon Delivery Driver
1948 Management Group, LLC.
09.2021 - 06.2022
- Delivery driver
EVS Operations Manager
Doctors Medical Center
10.2019 - 09.2021
- Overseeing operational processes
- Scheduling
- Supervising employees
- Data Entry
EVS Aide/EVS Supervisor
Doctors Medical Center
10.2015 - 10.2019
- Cleaning and sanitizing
- Scheduling
- Supervising employees
- Data entry
Warehouse Worker
Hope Chest Logistics
09.2014 - 03.2015
- Assist in keeping clients files up to date
- Sorting, tagging, and hanging clothes to be sent to the stores
- Inspecting deliveries of donations
Accounting Director
Dhillon Hospitality Management
06.2009 - 04.2011
- Prepared, examined, or analyzed accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards
- Established tables of accounts and assign entries to proper accounts
- Maintained and analyzed budgets, prepared periodic reports that compared budget costs to actual costs
- Operated telephone switchboard to answer, screen, or forward calls, provided information, took messages, or scheduled appointments
- Heard and resolved complaints from employees
- Did payroll, payables, and journal entries using QuickBooks
Education
Diploma -
Downey High School
Modesto, CA01.2006
Skills
- Inventory
- QuickBooks Pro
- Bookkeeping
- Night audit
- Communication skills
- Alpha/Numeric filing
- Highly Motivated
- Honest, loyal and goal oriented
- MS Word/Excel
- Hospitality
- Scheduling
- Guest services
- Data Entry
- Payroll
- Hospitality Management
- Customer service
- Detail Oriented
- Problem-solving skills
- Time management
- Hospitality services
- Guest relations
- Oral and written communications
- Listening skills
- Administrative skills
Certification
Driver's License
Timeline
Front Desk Agent
La Quinta Inn & Suites
09.2025 - Current
Front Desk Agent
The Bluelake Inn
05.2023 - 06.2025
Front Desk Manager
Holiday Inn Express and Suites
12.2022 - 06.2025
Warehouse Associate
Grainger
06.2022 - 12.2022
Amazon Delivery Driver
1948 Management Group, LLC.
09.2021 - 06.2022
EVS Operations Manager
Doctors Medical Center
10.2019 - 09.2021
EVS Aide/EVS Supervisor
Doctors Medical Center
10.2015 - 10.2019
Warehouse Worker
Hope Chest Logistics
09.2014 - 03.2015
Accounting Director
Dhillon Hospitality Management
06.2009 - 04.2011
Diploma -
Downey High School