Hillary Tutton
Toronto,ON
Summary
An educational administrator, with a strong history in client support, looking to provide expertise in guidance and mentoring, as well as overall administrative tasks. My hope is to help improve servicing and expansion of the organization, in return allowing the pursuit of continued career development while exploring new areas of growth.
Overview
6
6
years of professional experience
Work History
Office Manager
Ontario Virtual School
Toronto, ON
11.2017 - 01.2022
- Main point of contact for OVS clients and third party vendors/ support teams via verbal and written platforms.
- Fielded student concerns; mentoring, guidance and mental health support as needed
- Supported the inquiries and requests of local and international students, parents, guidance counselors, universities/ colleges and applications centre personnel.
- Managed full-time student requirements; maintaining OSRs, guidance and credit counseling support, OSSD completion and issuing of documents
- Oversaw and managed university, college and/ or additional application needs
- Researched, prepared and created policy and protocol documents for daily use within the organization
- Upheld HR duties; interviewing, hiring and training additional administration support and running an office of 4-5 full-time staff
- Facilitated company turnover to remote working for 16 months; maintaining full communication. Supported the company's needs with a 300% growth rate in 2020.
- Worked closely with our computer engineer to develop new programs / LMS capabilities for a more user- friendly and functional platform
- Handled company social media platforms: Instagram, Facebook, Twitter and weekly Blogs
Meetings Associate / Administrative Assistant
International Council of Shopping Centers
Toronto, ON
04.2015 - 06.2017
- Handled administrative details; paperwork, invoices, phone calls and emails
- Worked with; association members, prospective members, vendors and event sponsors
- Aided in planning and execution of meetings, conferences and local networking and educational programming
- Managed timelines and budgets, maintaining information in databases for contacts, vendors, sponsors, speakers and attendees, and created requests/proposals for contracts and invoices, flyers, printed materials, signage and other marketing pieces for 30+ events.
- On-site requirements; socially active and strong interpersonal skills. Interacting with members and attendees, meeting their needs and ensuring events run smoot
Education
Honours Bachelor of Arts - English, Human Geography & Gender Studies
University of Toronto
Toronto, ON2014
Skills
- Customer Service Management
- Team Management and Supervision
- Handling Customer Complaints
- Sales and Client Services
- Microsoft Office / Google Suite
- Online management systems
- Coaching and Mentoring
- Administration and Operations
- Remote Work Coordination
- Team Building
- Documentation and Recordkeeping
- Adaptable and Resilient
Interests
Psychology and Human Behaviour
Holistic / Natural lifestyles
Reading
Writing
Self-Improvement / Skill Development
The Addicted Brain, On-going
Emory College, Online Program
The University of Sydney, Online Program
Happy Main Character Energy Retreat, April 2021
Shannon Boodram, Virtual Self-development
Timeline
Office Manager
Ontario Virtual School
11.2017 - 01.2022
Meetings Associate / Administrative Assistant
International Council of Shopping Centers
04.2015 - 06.2017
Honours Bachelor of Arts - English, Human Geography & Gender Studies
University of Toronto