Hillary Rounds
Sacramento
Summary
Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Office Assistant (General)
DOJ/BCIA
Sacramento, CA
08.2023 - Current
- Managed daily office operations, ensuring efficient workflow and coordination among departments.
- Assisted in maintaining records and documentation for compliance with regulatory standards.
- Facilitated communication between staff and external stakeholders, enhancing information flow.
- Developed and implemented filing systems to optimize document retrieval processes.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Coordinated and scheduled meetings and appointments.
- Created and maintained detailed records of all office activities.
- Purchased and maintained office supplies.
- Processed incoming and outgoing mail and packages according to established procedures.
- Input data into spreadsheets and databases.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
Bill Review Coordinator
Allied Managed Care
Sacramento, CA
07.2021 - 08.2023
- Coordinated review processes to ensure compliance with regulatory standards and company policies.
- Managed communication between team members, clients, and stakeholders to facilitate timely information exchange.
- Streamlined documentation procedures, enhancing efficiency in processing review requests and responses.
- Implemented quality assurance protocols to maintain accuracy in review outcomes and reporting.
Mailroom Specialist
AIMS
Sacramento, CA
10.2019 - 07.2021
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Delivered services to customer locations within specific timeframes.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
Office Assistant
Retinal Consultants Medical Group
Sacramento, CA
12.2018 - 06.2019
- Managed patient scheduling and appointment reminders to enhance office efficiency.
- Coordinated office communications, ensuring timely responses to patient inquiries and referrals.
- Maintained accurate patient records and documentation in compliance with HIPAA regulations.
- Streamlined administrative processes, reducing paperwork errors and improving workflow efficiency.
- Led initiatives to improve inventory management of medical supplies, minimizing shortages and waste.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Purchased and maintained office supplies.
- Created and maintained detailed records of all office activities.
- Processed incoming and outgoing mail and packages according to established procedures.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Input data into spreadsheets and databases.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Coordinated and scheduled meetings and appointments.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Compiled and analyzed data to produce reports.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
In Home Caregiver
Private Party
Sacramento, CA
12.2017 - 08.2018
- Provided personalized care and assistance with daily living activities for clients in home settings.
- Developed and implemented individualized care plans to meet specific client needs and preferences.
- Monitored clients' health conditions, reporting changes to healthcare professionals as needed.
- Facilitated communication between clients, families, and medical personnel to ensure cohesive care strategies.
Personal Assistant
Stockton Bridal Events
Stockton, CA
06.2007 - 01.2018
- Managed scheduling and coordination of multiple bridal events to ensure seamless execution.
- Developed and maintained relationships with vendors, enhancing service offerings and event quality.
- Assisted in the planning and logistics for events, contributing to improved client satisfaction.
- Streamlined communication processes between clients and team members, increasing operational efficiency.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Led staff and vendors in providing high level of service for owner and guests.
- Volunteered to help with special projects of varying degrees of complexity.
- Screened personal and business calls and directed to appropriate party.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Coordinated events and worked on ad hoc projects.
- Took notes and dictation at meetings.
- Answered high volume of phone calls and email inquiries.
- Updated and maintained confidential databases and records.
- Filed paperwork and organized computer-based information.
- Facilitated project completion, coordinated with cross-functional teams to meet deadlines.
- Reduced operational costs, negotiated with vendors to secure competitive rates for office supplies.
- Increased efficiency with organization of travel itineraries, ensuring seamless business trips.
- Reduced missed opportunities, diligently monitored emails and responded to time-sensitive requests.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Displayed absolute discretion at handling confidential information.
- Led post-event evaluations to identify areas for improvement and enhance future event strategies.
Office Specialist
Staffing Network/ QPA LLC
Sacramento, CA
08.2017 - 12.2017
- Coordinated office operations to streamline administrative processes and enhance productivity.
- Managed scheduling, ensuring efficient allocation of resources and timely completion of tasks.
- Developed and maintained filing systems to improve document retrieval and organization.
- Assisted in onboarding new employees by providing training on office procedures and software tools.
Document Processing Specialist
Maximus
Folsom, CA
11.2016 - 05.2017
- Processed documents with high accuracy, ensuring compliance with organizational standards and protocols.
- Managed electronic filing systems, enhancing document retrieval efficiency and maintaining data integrity.
- Coordinated communication between departments to facilitate timely processing of documents and resolve discrepancies.
- Implemented quality control measures to identify errors and improve overall document processing workflows.
Manager/ Cashier
Spectra Food Services
Sacramento, CA
06.2015 - 09.2016
- Led operational teams to enhance service delivery and streamline food preparation processes.
- Developed training programs for staff, improving onboarding efficiency and team productivity.
- Implemented inventory management systems to reduce waste and optimize stock levels.
- Collaborated with vendors to negotiate contracts, ensuring quality and cost-effectiveness in food sourcing.
Assistant Clerk
CDCR-Sacramento
Folsom, CA
09.2011 - 12.2012
- Managed daily office operations to ensure compliance with departmental policies and procedures.
- Coordinated scheduling and maintained accurate records for various administrative functions.
- Assisted in preparation of reports and documentation for departmental audits and reviews.
- Streamlined communication processes among staff to enhance workflow efficiency.
Customer Assistant
Marketing INC
Sacramento, CA
01.2009 - 08.2011
- Assisted customers with inquiries, providing tailored solutions to enhance satisfaction.
- Collaborated with marketing team to develop engaging promotional materials for product launches.
- Monitored inventory levels and coordinated restocking efforts to ensure product availability.
- Trained new staff on customer service protocols and effective communication techniques.
Education
High School Diploma -
C.K. McClatchy HS
Sacramento06-2009
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Dedicated team player
- Administrative support
- Resourceful
- Office administration
- Prioritizing work
- Mail handling
- Office management
- Excel spreadsheets
- File maintenance
- Professional and mature
- Strong problem solver
- Scheduling appointments
- Front office management
- Clerical support
- Document management
- Scheduling
- Filing and data archiving
- Office supplies management
- Mail sorting and distribution
- Office supply management
- Valid Driver's license
- Calendar management
- Mail distribution
- Mail management
- Supply restocking
- Meticulous attention to detail
- Scheduling meetings
- Inventory management
- Multi-line phone proficiency
- Spreadsheet creation
- Payment processing
- Spreadsheet management
- Meeting coordination
- Mail routing
- Medical records management
- Patient charting
- Event preparation
- Project planning
- Payroll processing
- Complex Problem-solving
- Supply management
Timeline
Office Assistant (General)
DOJ/BCIA
08.2023 - Current
Bill Review Coordinator
Allied Managed Care
07.2021 - 08.2023
Mailroom Specialist
AIMS
10.2019 - 07.2021
Office Assistant
Retinal Consultants Medical Group
12.2018 - 06.2019
In Home Caregiver
Private Party
12.2017 - 08.2018
Office Specialist
Staffing Network/ QPA LLC
08.2017 - 12.2017
Document Processing Specialist
Maximus
11.2016 - 05.2017
Manager/ Cashier
Spectra Food Services
06.2015 - 09.2016
Assistant Clerk
CDCR-Sacramento
09.2011 - 12.2012
Customer Assistant
Marketing INC
01.2009 - 08.2011
Personal Assistant
Stockton Bridal Events
06.2007 - 01.2018
High School Diploma -
C.K. McClatchy HS