Hillary Ritchie
Florenceville,NB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Canadian Tire
Woodstock, NB
04.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Updated account information to maintain customer records.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained the proper amount of money for all the tills that we set out each day, and pulled out large amounts of cash halfway throughout the day.
Server, Bartender, and Beverage Cart
Covered Bridge Golf Course
Hartland, NB
05.2022 - 09.2022
- Opening and closing the restaurant, ID checks, cleaning, package Take-Out orders, restocking products
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
Hostess
BOSTON PIZZA
Fredericton, NB
08.2021 - 04.2022
- Checking for proof of vaccination, packaging take-out orders, opening and closing the restaurant
- Answered customer questions about hours, seating, and menu information.
- Completed daily side work and opening and closing duties without fail.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Server and Bartender
BOSTON PIZZA
Slave Lake, AB
08.2018 - 07.2021
- Cleaning, packaging food for delivery and delivery of food, restocking products as needed
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Cashier
REXALL PHARMACY
Slave Lake, AB
01.2021 - 06.2021
- Responsible for opening and closing the store
- Other duties included: Running promotions, freight and stocking shelves and customer service.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Receptionist
SLAVE LAKE DENTAL
Slave Lake, AB
01.2019 - 06.2021
- Assisted the dental team in various administrative tasks
- Duties included: Scanning documents for patient files, filing, charting for dental hygienists, reception duties and general organization of the office
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phones promptly and directed incoming calls to the correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Early Childhood Education -
New Brunswick Community College
Woodstock, NB04.2024
Bachelor of Arts (BA) -
University of New Brunswick
Fredericton, NB04.2022
High School Diploma -
Roland Michener Secondary High School
Slave Lake, AB06.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Money handling abilities
- Complaint Handling
- Scheduling
- Paperwork Processing
- Appointment Scheduling
Volunteer Experience
- Community Spring Clean Up, Slave Lake, AB, 2017, 2021
- Time/Score Keeper, Various Hockey Games, Slave Lake, AB, 2018, 2021
References
References available upon request
Hobbies and Interests
- Competitive hockey
- Playing baseball and volleyball
- Four-wheeling
- Skiing
- Many other outdoor activities
- Spending time with family and friends
Training
- CPR and First Aid training, 05/01/23
- ProServe/Bartending Course, 04/01/21
- ProServe/Bartending Course, 05/01/22
Languages
English
Full Professional
Timeline
Customer Service Representative
Canadian Tire
04.2023 - Current
Server, Bartender, and Beverage Cart
Covered Bridge Golf Course
05.2022 - 09.2022
Hostess
BOSTON PIZZA
08.2021 - 04.2022
Cashier
REXALL PHARMACY
01.2021 - 06.2021
Receptionist
SLAVE LAKE DENTAL
01.2019 - 06.2021
Server and Bartender
BOSTON PIZZA
08.2018 - 07.2021
Early Childhood Education -
New Brunswick Community College
Bachelor of Arts (BA) -
University of New Brunswick
High School Diploma -
Roland Michener Secondary High School