Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hillary Pacheco

Sacramento

Summary

Dynamic and results-oriented professional with a proven track record at Olive Garden Restaurant, excelling in high-volume dining environments. Expert in enhancing customer satisfaction through exceptional service and hospitality expertise. Skilled in cash handling and bilingual communication, adept at fostering guest engagement and cultivating lasting relationships. Demonstrated ability to lead and train teams for peak performance.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Server

Olive Garden Restaurant
12.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Barista

Target Starbucks
10.2023 - 11.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Seasonal Sales Associate

Ulta Beauty
12.2023 - 03.2024
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Nursing

American River College
Sacramento, CA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Food running
  • High volume dining

Certification

Food handlers

RBS training

Languages

Spanish
Native or Bilingual

Timeline

Server

Olive Garden Restaurant
12.2023 - Current

Seasonal Sales Associate

Ulta Beauty
12.2023 - 03.2024

Barista

Target Starbucks
10.2023 - 11.2024

Nursing

American River College

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Hillary Pacheco