Hillary Kamago Kakmani
Gatineau,QC
Summary
Current student seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
Overview
5
5
years of professional experience
Work History
Summer Camp Counselor
Patro D'Ottawa
06.2021 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
Tutor
College Catholique Samuel Genest
09.2022 - 05.2023
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Sales Associate
PUMA
06.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Server
Residence LAGAPPE
07.2021 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
TD Place Stadium
10.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Agent
CESOC
01.2020 - 06.2020
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customers phone calls, listen to their request and direct them the agent or departement that will help them.
Education
MBA - International Management
University of Ottawa
Ottawa, ON06.2027
High School Diploma -
College Catholique Samuel Genest
Ottawa, ON06.2023
Skills
- Patience and Empathy
- Compassionate communication
- Problem-solving abilities
- Creativity and Innovation
- Group Supervision
- Friendly, Positive Attitude
- Problem-Solving
- Team Leadership
- Collaboration and Teamwork
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Tutor
College Catholique Samuel Genest
09.2022 - 05.2023
Sales Associate
PUMA
06.2022 - 08.2022
Cashier
TD Place Stadium
10.2021 - 10.2021
Server
Residence LAGAPPE
07.2021 - 12.2021
Summer Camp Counselor
Patro D'Ottawa
06.2021 - 08.2024
Customer Service Agent
CESOC
01.2020 - 06.2020
MBA - International Management
University of Ottawa
High School Diploma -
College Catholique Samuel Genest
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