Hillary Illenseer
Fort St. John,British Columbia
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
8
8
years of professional experience
Work History
Online Personal Trainer
Self-employeed
02.2022 - Current
- Expanded client base through targeted marketing initiatives on social media platforms, such as Instagram and Facebook.
- Increased client retention rate by providing exceptional customer service and maintaining a strong rapport with each individual.
- Conducted regular progress assessments, adjusting workout plans accordingly to optimize results and prevent plateaus.
- Provided ongoing support via email or phone consultations, addressing questions or concerns promptly to maintain client motivation levels.
- Streamlined online training platform for easy access, leading to higher client satisfaction and engagement.
- Adapted training programs for clients with specific limitations or medical conditions, ensuring safety while still delivering results effectively.
- Improved clients'' overall health through the implementation of customized nutrition strategies and consistent coaching.
- Enhanced client fitness levels by developing personalized workout plans tailored to individual goals and needs.
- Designed effective weight loss programs, resulting in healthier lifestyles and increased confidence for clients.
- Systematically tracked client testimonials and success stories for use in marketing materials, showcasing the value of online personal training services.
Registered Veterinary Technician
North Peace Veterinary Clinic
05.2016 - 05.2018
- Performed laboratory tasks such as blood draws and sample analysis efficiently within a fast-paced clinical setting.
- Collaborated with the veterinary team, contributing to a positive work environment and seamless coordination of patient care.
- Maintained detailed patient records, allowing for efficient communication between team members and streamlined care processes.
- Provided exceptional customer service both face-to-face interactions with clients as well as phone inquiries.
- Handled emergency situations with a calm demeanor, providing critical support to veterinarians during life-saving interventions.
- Managed inventory of medical supplies to maintain adequate stock levels while minimizing waste.
- Provided compassionate nursing care to patients, promoting their overall well-being and comfort during treatment.
- Administered medications and vaccinations as prescribed by the veterinarian, ensuring proper dosage and timely administration.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Assisted with diagnostic imaging procedures such as radiographs or ultrasounds, enabling accurate diagnoses and treatments.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Assisted veterinarians in surgery, resulting in successful procedures and faster recovery times for patients.
- Conducted dental cleanings under anesthesia, improving oral health outcomes for patients.
- Developed comprehensive discharge instructions that ensured continuity of care at home.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Streamlined clinic operations by organizing supplies and maintaining clean treatment areas, fostering a safe and efficient workspace.
- Assured regulatory compliance by adhering to strict sanitation protocols and maintaining up-to-date licensure.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Education
Diploma - Animal Health Technology
Thompson River University
Kamloops, BC06.2016
High School Diploma -
North Peace Secondary School
Fort St. John, BC06.2012
Certificate - Personal Trainer And Nutritionist
International Sports Sciences Association
Online01.2022
Certificate - Pre And Post Natal Coach
Girls Gone Strong
Online06.2023
Skills
- Reception and Office Support
- Organization skills
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- File Management
Languages
English
Native or Bilingual
Timeline
Online Personal Trainer
Self-employeed
02.2022 - Current
Registered Veterinary Technician
North Peace Veterinary Clinic
05.2016 - 05.2018
Diploma - Animal Health Technology
Thompson River University
High School Diploma -
North Peace Secondary School
Certificate - Personal Trainer And Nutritionist
International Sports Sciences Association
Certificate - Pre And Post Natal Coach
Girls Gone Strong
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