Hillary Fraser
Three Hills,Canada
Summary
Experienced administrative professional with a strong background in office management, scheduling, and communication. Demonstrated ability to handle multiple tasks efficiently, and streamline office processes ensuring smooth operations and supporting the management team. Collaborative and adaptable, consistently achieving organizational goals by working effectively with colleagues and adapting to changing needs. Recognized for reliability and fostering a positive work environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Driver
Golden Hills School Division
04.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Content Writer
POD Marketing
01.2024 - Current
- Improved content quality by conducting thorough research and incorporating industry trends.
- Performed keyword research to optimize content for SEO.
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
- Developed content for variety of topics, ranging from technical to lifestyle, for multiple websites.
Customer Service Representative
Cargill ltd
02.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Housing Coordinator
Kneehill Housing Corporation
12.2021 - 07.2022
- Managed 6 properties totaling 90 units, including showings, maintenance, move-ins, and move-outs resulting in consistency for the residents.
- Prepared monthly reports on occupancy rates, vacancies, leasing activity, rent collection status, and budget variances for review by senior management staff.
- Conducted annual inspections to identify repair needs and renew the lease per the RTA, resulting in reduced maintenance costs and accurate and up to date records.
- Collaborated with maintenance teams to address repair requests in a timely manner, keeping properties safe and habitable for residents at all times.
- Maintained detailed records of all transactions related to properties managed, ensuring transparency and accuracy in financial reporting.
Admin/inside sales
Expocrete an Oldcastle company
04.2018 - 09.2018
- Took and processed orders via telephone, fax, email and in person, filing, data entry, technical sales, merchandising, administrative support for outside sales staff
Admin/Inside Sales
Thomas Skinner & Son LTD.
05.2017 - 04.2018
- Ensured compliance with industry best practices and standards, contributing to a strong reputation for quality and reliability among clients.
- Managed multiple priorities effectively while maintaining attention to detail under tight deadlines, contributing to overall team success rates'' increase in delivered projects.
- Fostered client relationships to understand their needs better and provide tailored solutions
Admin/inside sales
Richelieu Hardware
01.2016 - 08.2016
- Entered orders placed over the phone, as well as faxed, emailed
- Managed orders placed to completion, aided sales team with sales and orders from customers
- Aided in customer service related inquiries from customers and sales team
Admin/inside sales
Primco Ltd
04.2012 - 10.2014
- Participated in ongoing training sessions to stay current on industry trends and products in the flooring industry
- Contributed to overall team success by sharing insights, best practices, and lessons learned from individual experiences.
- Processed orders via telephone, email, or fax and provided expected delivery of goods for my customers.
- Scheduled shipping and drop shipping for customers, and conducted timely follow-ups to ensure delivery was made on time and satisfactorily.
- Developed knowledge on product installation best practices, so as to guide my clients as a first point of contact, which enabled them to get back to their jobs faster and increase their customers satisfaction.
Administrative Assistant/Reception
Royal LePage
06.2010 - 01.2011
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Administrative Assistant/Office Manager/Property Management
Formula 1 Real Estate
03.2009 - 09.2009
- Maintained office entirely, from cleanliness to inventory
- Collected monthly rents from tenants, move in and move outs, processed P.O.'s for repairs on units etc
- Responsible for all advertising for company
Administrative Assistant/Office Manager
First Calgary Savings
06.2007 - 06.2008
- Ordered all supplies for office
- Reconciled daily check clearing, as well as ATM and night deposits
- Answered all calls, greeted clients, general banking, made all appointments for bankers
Education
No Degree - Esthetics
Blanche McDdonald
Vancouver, BC01-2011
Secondary School -
James Fowler High School
Calgary, AB06.2003
Skills
- Microsoft Office
- Switchboard/call center
- Cash handling
- Merchandising
- Management
- Customer Service
- Selling
- Call Center
- Telesales
- Inside Sales
- B2B Sales
- POS
- Account Management
- CRM Software
- Troubleshooting
- Typing speed 75 wpm
Languages
English
Native or Bilingual
Certification
- First Aid/CPR
- WHMIS
- TDG
- Class 2 S Endorsement (Drivers License)
- ProServe - AGLC
- Food Safe
Timeline
Driver
Golden Hills School Division
04.2024 - Current
Content Writer
POD Marketing
01.2024 - Current
Customer Service Representative
Cargill ltd
02.2023 - 01.2024
Housing Coordinator
Kneehill Housing Corporation
12.2021 - 07.2022
Admin/inside sales
Expocrete an Oldcastle company
04.2018 - 09.2018
Admin/Inside Sales
Thomas Skinner & Son LTD.
05.2017 - 04.2018
Admin/inside sales
Richelieu Hardware
01.2016 - 08.2016
Admin/inside sales
Primco Ltd
04.2012 - 10.2014
Administrative Assistant/Reception
Royal LePage
06.2010 - 01.2011
Administrative Assistant/Office Manager/Property Management
Formula 1 Real Estate
03.2009 - 09.2009
Administrative Assistant/Office Manager
First Calgary Savings
06.2007 - 06.2008
Secondary School -
James Fowler High School
No Degree - Esthetics
Blanche McDdonald
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