HILLARY DUBÉ

Finding solutions for individuals and small/ micro businesses on:
• Current and impending AODA legislation on or before January 2025 (brick and mortar/online)
• W3C WCAG 2.2 web guidelines
• Accessibility, Diversity, Equity and Inclusion "AEDI

• Experience working with a diverse range of individuals.
• Discuss various design and material solutions to meet present and upcoming legislative requirements
• Identified issues, analyzed information and provided solutions to problems.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Managed time efficiently to complete all tasks to meet deadlines.
• Skilled at working independently and collaboratively in team environments.
• Proven successful working within tight deadlines

"• Experience managing different positions.

• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Passionate about learning and committed to continual improvement.

• Facilitated transportation for clients to attend appointments and social events or run errands as needed.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Built strong relationships with clients to deliver emotional support and companionship.
• Empowered clients by promoting self-care techniques and supporting them in achieving personal goals.
• Transported clients to events and activities, medical appointments, and shopping trips.
• Provided safe mobility support to help patients move around personal and public spaces.
• Ran errands for patients, did shopping, and picked up other necessities.
• Promoted a safe and comfortable living environment by performing light housekeeping duties.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Entertained, conversed, and read aloud to keep patients mentally alert
• Assisted clients with meal planning and preparation, considering dietary restrictions and preferences.
• Monitored and assisted residents through individual service plans
• Enhanced client satisfaction by providing personalized care and attention to their daily needs.
• Managed time efficiently while multitasking between multiple clients' diverse needs and schedules.
• Participated in ongoing professional development to stay current on best practices for personal care work.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Drafted Agreements, Affidavits, Certificates, Contracts, Documents, Emails, Invoices, Notices, Responses, and Requests.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.
• Identified issues, analyzed information and provided solutions to problems.
• Accessibility Equity Diversity and Inclusion

• Created and maintained charts and reports for daily/ weekly/ monthly operations
• Planned and implemented activities, events, entertainment and outings
• On-Call Rotation
• Worked weekends as needed
• Reception cover during lunch hour
• Overflow of administration work
• Set up, served, and cleaned up refreshments given to residents
• Sorted incoming/outgoing mail, faxes, courier deliveries
• Resident and visitor interactions
• De-escalation of situations (i.e.) if residents or visitors become upset, confused, irate
• Prepared and submitted reports and charts to the Executive Director for the personal treatment team to reflect patient's progress and regression
• Stretched minimum annual budget to cover planned activities through creative use of resources
• Promoted interest in recreational activities such as community outings, gardening, fitness and arts and crafts through consistent in-house postings
• Designed and decorated monthly calendars and newsletters
• Provided emotional support to family members, ensuring the safety and well-being of loved ones
• Obtained information from medical records and medical staff to assess patient's needs, capabilities and interests
• Purchased necessary equipment and sports materials to use for recreational activities
• Participated in training and development programs to maximize opportunities for self-development
• Incorporated resident feedback to assist in quality improvement efforts and boost resident satisfaction scores
• Assisted residents with problems or complaints and completed administrative tasks
• Developed annual budgets and provided monthly reports to use financial resources efficiently
• Instructed patients in activities to meet specific physical and psychological goals
• Created and maintained detailed reports of daily, weekly and monthly operations
• Partnered across departments to run smooth, professional events and activities
• Organized and oversaw special events such as birthday parties, tournaments and team-building activities
• Developed partnerships with external vendors and suppliers to obtain quality products and services
• Arranged outings as part of a recreational program.
• Created an inclusive environment that welcomed individuals of all abilities by offering adaptive programming options when possible.
• Implemented risk management policies and procedures to minimize potential hazards during activities and events.
• Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
• Maintained activity records and reports to evaluate program success and identify areas for improvement.

• Implemented activities, events, entertainment and outings.
• On-Call Rotation
• Worked weekends as needed
• Reception cover during lunch hour
• Set up, served, and cleaned up refreshments given to residents
• Sorted incoming/outgoing mail, faxes, courier deliveries
• Resident and visitor interactions
• De-escalation of situations (i.e.) if residents or visitors become upset, confused, irate
• Promoted interest in recreational activities such as community outings, gardening, fitness and arts and crafts through consistent in-house postings
• Designed and decorated monthly calendars and newsletters
• Provided emotional support to family members, ensuring the safety and well-being of loved ones
• Obtained information from medical records and medical staff to assess patient's needs, capabilities and interests.
• Participated in training and development programs to maximize opportunities for self-development
• Incorporated resident feedback to assist in quality improvement efforts and boost resident satisfaction
• Assisted residents with problems or complaints
• Instructed patients in activities to meet specific physical and psychological goals.
• Partnered across departments to run smooth, professional events and activities
• Organized and oversaw special events such as birthday parties, tournaments and team-building activities
• Arranged outings as part of a recreational program.
• Created an inclusive environment that welcomed individuals of all abilities by offering adaptive programming options when possible.
• Implemented risk management policies and procedures to minimize potential hazards during activities and events.