HILLARY CONTRERAS
Calgary,AB
Summary
Resourceful and adaptable administrative professional with a strong foundation in office and legal administration. Currently pursuing a diploma in Human Resources Management, with proven skills in payroll, onboarding, employee relations, and HR documentation. Known for a positive attitude, attention to detail, and ability to thrive in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Business Office Administrator
Premier Wine Center
11.2023 - 11.2024
- Managed invoices and delivery schedules using QuickBooks. Organized meetings and logistics; ordered and distributed office supplies. Maintained accurate financial records and tracked expenses and income.
- Organized company-wide events, fostering a positive work environment that encouraged collaboration and camaraderie among employees.
- Maintained electronic and paper filing systems for easy retrieval of information.
HR Administration & Payroll Assistant
Welded Tube of Canada
11.2021 - 11.2022
- Maintained personnel records, legal files, and employee documentation. Supported onboarding, policy updates, and payroll processes. Coordinated HR reports and benefits updates; handled confidential data. Provided legal support to newcomers on work permits and union contracts.
- Verified timekeeping records and handled any discrepancies with employees.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Processed new hire paperwork and documents.
- Updated employee files with new details such as changes in address or salary levels.
- Managed garnishments, levies, and support orders according to state laws while protecting employees'' privacy rights.
- Collaborated with HR to resolve discrepancies and process updates related to employee benefits, deductions, and personal information changes.
- Tracked employee vacation, sick and personal time.
- Processed timecards and payroll data for team of employees.
- Managed and updated employee benefits information.
Customer Service Representative
SITEL
11.2019 - 11.2021
- Handled billing, fraud inquiries, and account services for clients. Managed multiple software platforms and ensured privacy compliance. Assisted co workers with system training and process navigation.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Legal Assistant
JC Law Firm
11.2017 - 11.2018
- Drafted and processed legal documents and case files. Supported attorneys with court filing, correspondence, and client support. Conducted legal research and prepared client billing.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Administrative Assistant
Labour Staffing
11.2015 - 11.2017
- Managed clerical tasks and onboarding support for new hires. Scheduled meetings, prepared reports, and maintained employee files. Reviewed resumes and assisted hiring managers during recruitment.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Diploma - Human Resources Management
Trillium College
Oshawa, ON10-2025
Diploma - Legal Studies
Trios College
Brampton, ON12-2019
High School Diploma - undefined
Saint Michael Catholic High School
Niagara Falls, ON01.2010
Skills
- Human Resources Support
- Payroll & Benefits Administration
- QuickBooks
- MS Office
- ADP
- Legal Research & Documentation
- File Management
- Employee Onboarding
- HR Compliance
- Union Relations
- Customer Service
- Time management
- Leadership and supervision
- File organization
- Office administration
- Inbound phone call handling
- Scheduling appointments
- Database entry
- Administrative support
- Managing office supply inventory
- Customer relationship management (CRM)
- File maintenance
- Teamwork
LANGUAGES
Spanish
Full Professional
Timeline
Business Office Administrator
Premier Wine Center
11.2023 - 11.2024
HR Administration & Payroll Assistant
Welded Tube of Canada
11.2021 - 11.2022
Customer Service Representative
SITEL
11.2019 - 11.2021
Legal Assistant
JC Law Firm
11.2017 - 11.2018
Administrative Assistant
Labour Staffing
11.2015 - 11.2017
High School Diploma - undefined
Saint Michael Catholic High School
Diploma - Human Resources Management
Trillium College
Diploma - Legal Studies
Trios College
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