HILDA LUCERO SÁNCHEZ ROJAS

Organized daily staff schedules to ensure adequate coverage at the front desk.

Handled guest inquiries and complaints with professionalism and courtesy.

Maintained accurate records of guest information and billing details.

Supervised front desk operations, staff scheduling, and guest services.

Trained and led a team to maintain 4-star service standards.

Verified night audits, accounts receivable from corporate clients.

Managed check-in/out, reservations, and billing using OPERA PMS.

Greeted guests warmly and assisted with check-in and check-out processes.

Handled guest requests and concerns with professionalism.

Managed reservation system to ensure accurate booking information.

Registered guests, assigned rooms, and handled billing.
Verified reservations from Booking, Expedia, and other platforms.
Assisted with the night audit and reporting.

Handled guest arrivals, payments, and room allocations.
Supported housekeeping coordination.

Handled reservations and room assignments using hotel management software.