Hilda Talavera
Arcata
Summary
Dynamic Office Manager with a proven track record at Nicholls Trucking Inc., excelling in organizational skills and customer service. Enhanced office efficiency through streamlined processes and effective inventory management. Recognized for meticulous financial reporting and fostering strong client relationships, ensuring confidentiality and accuracy in all operations.
Overview
19
19
years of professional experience
Work History
Office Manager
Nicholls Trucking Inc.
01.2024 - Current
- Assisted in organizing office operations and procedures to ensure efficiency.
- Supported inventory management by tracking supplies and placing orders as needed.
- Implemented filing systems to improve document retrieval and organization.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Biller III
Open Door Community Health Centers
03.2018 - 01.2024
- Processed billing statements accurately and efficiently for client accounts.
- Utilized billing software to generate invoices and track payments.
- Resolved discrepancies in billing records through detailed analysis.
- Collaborated with team members to improve invoice processing workflows.
- Assisted clients in understanding billing procedures and payment options.
- Maintained organized records of transactions for audit purposes.
- Adapted quickly to changes in billing regulations and software updates.
- Implemented best practices for data entry to enhance accuracy and efficiency.
- Kept all patient information secure and confidential.
- Executed billing tasks and recorded information in company databases.
- Determined proper codes for medical records and patient services.
- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
- Maximized efficiency within the department by cross-training team members on various aspects of the billing cycle.
Fiscal Assistant II
City of Rio Dell
10.2009 - 03.2018
- Managed accounts payable and receivable processes to ensure timely payments and accurate record-keeping.
- Assisted in budget preparation by compiling financial data and providing detailed reports for management review.
- Streamlined invoice processing procedures, resulting in improved accuracy and reduced turnaround times.
- Coordinated with vendors to resolve discrepancies and maintain positive relationships for ongoing support.
- Provided excellent customer service to both internal and external stakeholders regarding finance-related inquiries or concerns.
- Worked closely with procurement staff to obtain necessary approvals and documentation for vendor payments, ensuring timely remittance.
- Facilitated communication between finance team members during high-pressure deadlines, fostering collaboration towards a common goal.
- Maintained organized financial records, ensuring easy access and retrieval for audits and reviews.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Handled day-to-day accounting processes to drive financial accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Input financial data and produced reports using Software.
Administrative Assistant
Rio Dell Police Department
04.2009 - 10.2009
- Managed office communications and correspondence to ensure timely responses and efficient workflow.
- Organized and scheduled meetings, coordinating logistics for staff and clients effectively.
- Developed streamlined filing systems to enhance document retrieval and improve organizational efficiency.
- Assisted in project management tasks, maintaining timelines and tracking progress across teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Test Administrator
College Of The Redwoods
08.2006 - 04.2009
- Administered standardized tests ensuring compliance with established protocols and procedures.
- Coordinated scheduling and logistics for testing sessions to maximize efficiency and resource utilization.
- Monitored test environments to maintain integrity and security during examinations.
- Provided technical support for testing software and equipment, resolving issues promptly to minimize disruptions.
- Enhanced test-taking experience by implementing efficient administration procedures.
- Provided exceptional customer service to students and faculty, addressing inquiries related to test scheduling and logistics.
- Delivered reliable support during high-volume periods such as midterms or finals weeks – assisting with room setup, technology troubleshooting, or any additional tasks as needed.
- Supported students with special needs by coordinating accommodations according to established guidelines.
Education
Zoe Barnum Highschool
216 W. Harris St. Eureka, CA 95501Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Administrative support
- Clerical support
- Mail handling
- Financial reporting
- Financial tracking
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Multitasking
- Reliability
- Customer service management
- Phone and email etiquette
Languages
Spanish
Full Professional
Timeline
Office Manager
Nicholls Trucking Inc.
01.2024 - Current
Biller III
Open Door Community Health Centers
03.2018 - 01.2024
Fiscal Assistant II
City of Rio Dell
10.2009 - 03.2018
Administrative Assistant
Rio Dell Police Department
04.2009 - 10.2009
Test Administrator
College Of The Redwoods
08.2006 - 04.2009
Zoe Barnum Highschool