Hilda Reyes
Riverside,CA
Summary
Experienced client focused professional ready to accept assignment in search of a chance to perform attentive customer service in a well oriented company company.
Overview
14
14
years of professional experience
Work History
Funeral Arranger
Montecito Memorial Park and Mortuary
Colton,CA
03.2023 - Current
- Educated clients on available options regarding burial or cremation services based on cultural traditions or personal preferences while maintaining compliance with industry regulations.
- Provided guidance on legal documentation, assisting families in navigating necessary paperwork.
- Oversaw logistics for transportation and setup of memorial services, ensuring timely execution.
- Enhanced family satisfaction by providing compassionate and personalized funeral arrangement services.
Funeral Arranger
Family Memorial Mortuary and Crematory
San Bernardino, CA
09.2020 - 03.2023
- Scheduled funeral services, coordinated burials and arranged cremations.
- Arranged funerals consistent with each family's heritage and religious beliefs.
- Addressed all questions and concerns of families, provided guidance to the best of my ability to each family’s needs with empathy.
- Assisted with all client questions and requests for information relating to funeral services and pricing after hours. Prepared Memorial handouts using word and PowerPoint.
- Prepared death certificate order forms.
- Assisted EDRS department with Preparing worksheets faxing and follow up phone calls to doctors offices.
Funeral Arranger
Mark B Shaw funeral directors
CA
01.2017 - 09.2020
- Assisted with funeral services by setting up flowers, photos, and urns as well as transporting flowers.
- Prepared death certificates and drafted obituaries.
- Consulted with families of deceased to make funeral arrangements.
- Scheduled funeral services, coordinated burials and arranged cremations.
Administrative Assistant
Tactical security firm
San Bernardino, CA
03.2012 - 08.2017
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Scheduled appointments, meetings and events for management staff.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained accurate department and customer records.
- Received and routed incoming calls and correspondence to promote timely communication.
- Obtained scanned records and uploaded to database.
- Delivered exceptional customer service through direct communication with clients and team members.
- Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
- Oversaw office inventory and timely reordering of supplies.
- Met incoming guests and clients, offering immediate assistance.
- Organized training, client meetings, team meetings and events.
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
- Produced and distributed memos, newsletters and other forms of communication.
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
- Coordinated employee recruitment, performance evaluation and termination activities.
Education
High School Diploma -
Riverside County Education Academy
Riverside, CA08.2010
Skills
- Customer focused
- Provides excellent customer service skills
- Bilingual in English and Spanish
- Multi- line phone proficiency
- Mortuary operations
- Sales
Languages
Spanish
Professional Working
Timeline
Funeral Arranger
Montecito Memorial Park and Mortuary
03.2023 - Current
Funeral Arranger
Family Memorial Mortuary and Crematory
09.2020 - 03.2023
Funeral Arranger
Mark B Shaw funeral directors
01.2017 - 09.2020
Administrative Assistant
Tactical security firm
03.2012 - 08.2017
High School Diploma -
Riverside County Education Academy