Hilda Prado
Riverside
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Revenue Officer
Internal Revenue Service, IRS
San Bernardino, CA
07.2024 - 09.2025
- Collect delinquent federal taxes and secure delinquent returns.
- Educate taxpayers on their rights and responsibilities.
- Levied salaries, wages and bank accounts.
- Provide guidance to taxpayers on filing requirements, and payment options.
- Interact with taxpayers, attorneys, accountants, and representatives to collect on delinquent taxpayer accounts and secure late returns.
- Review financial documentation to make a collection determination.
- Process returns and payments.
- Attend regular trainings and meetings regarding updated IRM procedures.
- Maintain accurate records of taxpayer interactions, payment records, and case progressions.
- Maintain physical and digital files.
- Evaluate taxpayers collection information statement to determine their ability to pay.
- Conduct interviews with taxpayers and / or their representatives.
- Prepare forms and issue Levies and Summonses.
- File Notice of Federal Tax Lien.
- Analyze tax data to identify discrepancies and enhance compliance accuracy.
- Collaborated with team members to improve case resolution processes and timelines.
- Review documentation submitted by taxpayers.
Legal Secretary
Law Office Of H. William Edgar
Riverside, CA
11.2021 - 09.2022
- Communicate daily with Clients, Attorneys offices and Court Staff.
- Confer with clients to review financial documents and prepare financial pleadings.
- Drafted legal documents including pleadings, motions, and correspondence for attorney review.
- Managed case files and maintained organized records to ensure efficient access to information.
- Coordinated appointments and meetings, optimizing attorney schedules for maximum productivity.
- Assisted in preparing trial materials and exhibits, contributing to successful case presentations.
- Conducted legal research to support case preparation and provided relevant findings to attorneys.
- Process payments over the phone and in person.
- Record information about customers financial status and collection status efforts.
- Review customer documents and evaluate value of assets and debts.
- Prepare legal documents such as summons, motions, subpoenas, and other miscellaneous legal documents pertaining to family law.
- File pleadings and other documents with the Court either electronically or by facsimile.
- Provide administrative support to Attorneys and other Legal staff, including scheduling appointments, organizing meetings and preparing documents. O
- Organize and manage physical and/or digital case files to ensure files are up to date and prepared for upcoming hearings, Client meetings, etc.
- Maintain filing system for Court documents, pleadings, briefs and in both paper and electronic files.
- Process mail including opening and sorting correspondence, post payments to accounts and distribute mail; prepare outgoing mail for postage and delivery service.
- Perform research using online databases or other resources as requested by Attorneys or Paralegals.
- Organize deposition materials for Attorney review prior to trial and/or hearing dates.
- Prepare Summons to obtain bank records and review and analyze bank statements.
- Notify customers of delinquent accounts with attempt to collect outstanding amounts.
- Prepare Schedule of Assets and Debts, and Income and Expense Declaration, an
- Communicated with clients, courts, and opposing counsel to facilitate information exchange effectively.
- Organized files for court proceedings.
- Answered and directed calls using multi-line switchboard.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Received and placed telephone calls to clients and prospective clients.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Filed documents with courts on behalf of attorney.
- Completed data entry of legal documents into electronic filing systems.
Legal Secretary/Accounts Receivable
H. Charles Gorian/HGBH
Corona, CA
04.2008 - 10.2021
- Organized legal documents and maintained filing systems to ensure efficient retrieval of case materials.
- Provide administrative support to Attorney and other Legal staff, including scheduling appointments, organizing meetings and preparing documents.
- Routed contracts, agreements and invoices through proper signature process.
- Assist Attorneys with trial preparation.
- Review accounts to determine payment plan compliance.
- Complete skip traces on customers failing to respond to collection efforts.
- Maintain filing system for court documents, pleadings, briefs and correspondence in both paper and electronic files.
- Manage calendars for multiple Attorneys simultaneously while maintaining confidentiality of all matters.
- Log interactions with Clients and Court regarding the progression and status of the case.
- Process payments over phone and in person, and post to appropriate customer accounts.
- Communicate with customers to arrange for debt repayment and establish repayment schedule.
- Monitor customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Manage collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Research customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
Receptionist
Hanson & Hales
Temecula, CA
12.2006 - 04.2008
- Managed front desk operations, ensuring efficient workflow and guest satisfaction.
- Coordinated appointment scheduling and maintained calendars for multiple staff members.
- Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered incoming calls, take messages, and transfer calls to appropriate department or staff.
- Perform data entry task into various computer systems accurately and promptly.
- Provide administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Manage all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Process payments and update accounts to reflect balance changes.
- Process customer payments using cash register or point-of-sale terminals according to company policies and procedures.
- Assist in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
High School Diploma -
Norte Vista
Riverside, CASkills
- Detail documentation
- Teamwork
- Problem-solving
- Time management
- Multitasking
- Organizational skills
- Team collaboration
- Strategic thinking
- Professional telephone demeanor
- Attention to detail
Section name
- Hilda Prado
- Phone: 951-217-9995
- Email: hprado35@icloud.com
Languages
Spanish
Native or Bilingual
Timeline
Revenue Officer
Internal Revenue Service, IRS
07.2024 - 09.2025
Legal Secretary
Law Office Of H. William Edgar
11.2021 - 09.2022
Legal Secretary/Accounts Receivable
H. Charles Gorian/HGBH
04.2008 - 10.2021
Receptionist
Hanson & Hales
12.2006 - 04.2008
High School Diploma -
Norte Vista