Hilda Palomo
Downey
Summary
Bilingual healthcare professional with experience in referral management, patient screening, and care coordination within clinical and community health settings. Skilled in EPIC documentation, patient outreach, and connecting individuals to appropriate healthcare and community resources. Strong background in compliance, data tracking, and patient engagement.
Overview
10
10
years of professional experience
Work History
Health Education & Wellness Coordinator
AltaMed
Commerce
07.2023 - Current
- Lead virtual wellness education sessions via Zoom/Webex
- Conduct patient screenings for nutrition services and coordinate appropriate care pathways
- Linked patients with Registered Dietitians, Health Educators, and community resources to enhance care coordination
- Managed internal/external referrals through EPIC work queues, ensuring accurate tracking and timely follow-up
- Provided bilingual outreach, scheduling, and program support to improve access and engagement
- Track engagement, retention, and outcomes using reporting tools
Clinical Research Coordinator II
UCI Health
Orange
03.2022 - 06.2023
- Utilized Electronic Data Capture (EDC) for clinical monitoring, ensuring accurate data collection and verification aligned with eligibility criteria and regulatory standards; reviewed medical records, laboratory results, and transfusion data to uphold data integrity and resolve queries.
- Supported hematology/oncology clinical trials, including lung cancer studies, leveraging knowledge of Investigational New Drug (IND) processes, study protocols, informed consent, and regulatory compliance (GCPs, SOPs) to ensure adherence to guidelines.
- Coordinated clinical trials following regulatory guidelines and protocols.
- Managed patient recruitment and informed consent processes.
- Assisted in developing study materials and documentation for research projects.
Clinical Research Coordinator I
Oncology Research Institute of Hope
Whittier
02.2018 - 03.2022
- Supported hematology/oncology clinical trials by applying knowledge of Investigational New Drug (IND) processes, study protocols, informed consent, and regulatory compliance (GCPs, SOPs); utilized Electronic Data Capture (EDC) systems for clinical monitoring, data collection, and verification aligned with eligibility criteria and case report forms.
- Coordinated clinical trial activities and ensured compliance with protocols.
- Managed patient recruitment and retention for oncology studies.
- Reviewed medical records, laboratory, and transfusion data to ensure accuracy and regulatory compliance; resolved data queries while maintaining timely, complete documentation.
- Developed study timelines and monitored project milestones.
Administrative Assistant
Century 21
Norwalk
07.2016 - 02.2018
- Streamlined office operations by optimizing procedures, organizing records, and maintaining accurate company listings, improving overall efficiency. Coordinated scheduling for meetings and classes, managed office supplies, and supported communication across multiple locations.
- Resolved administrative issues, oversaw mail distribution, and fostered strong relationships with vendors, customers, and internal teams. Provided front desk support, managing calls, correspondence, and document handling (faxing, printing) to ensure smooth operations.
- Managed incoming calls and inquiries, delivering information to clients and vendors.
- Managed scheduling and coordination of appointments for real estate agents.
- Prepared marketing materials for property listings and open houses.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CA06-2010
Skills
- Health Education
- Patient Screening & Needs Assessment
- Care Coordination
- Patient Outreach & Engagement
- Community Resource Linkage
- Referral Management & Tracking
- EPIC (Electronic Health Records)
- Clinical Documentation & Recordkeeping
- Bilingual Communication - Fluent (English/Spanish)
Languages
Spanish
Native/ Bilingual
Timeline
Health Education & Wellness Coordinator
AltaMed
07.2023 - Current
Clinical Research Coordinator II
UCI Health
03.2022 - 06.2023
Clinical Research Coordinator I
Oncology Research Institute of Hope
02.2018 - 03.2022
Administrative Assistant
Century 21
07.2016 - 02.2018
High School Diploma -
El Rancho High School