HILDA ONWUEGBUNUCHE
Calgary,AB
Summary
A dynamic, patient, and self-motivated team player. Critical thinking and active listening are skills I've acquired from over four years of people Management. I also currently have over 6 years experience in Customer service and human service; possessing a strong commitment to quality customer support with superb communication skills. I am seeking an exciting and challenging position with an organization that values interpersonal skills, conflict resolution skills, flexibility and a passion to support and provide enhanced quality of life to individuals with developmental disabilities, challenging behavior and complex issues
Overview
7
7
years of professional experience
Work History
Residential Support Work
CSPD (Calgary Society for People with Disabilities)
01.2022 - Current
- Provided all types of supports to clients (e.g Emotional, behavioral, personal care)
- Conducted regular home visit with clients living in their own home
- Followed client support plans and documenting client behaviors
- Medication administration and documentation with reports, maintained files, and managed other administrative duties
- Participated in the general upkeep of the group home (e.g
- Household chores)
- Used critical thinking skills to ensure the safety of all individuals in the home.
Volunteer
The Fountain of Love
02.2021 - Current
- Assisted in conducting needs assessments to identify key areas of service needs.
- Supported immigrant and refugee families in meeting their diverse needs with language, employment while promoting wellness and community inclusion
- Conducted regular in-home visits with new migrants families and children while liaising with organizations, communities and schools for their settlement.
Community Support Worker
Calgary Progressive Lifestyles Foundation
01.2020 - 01.2023
- Supported and provided enhanced quality of life to individuals with developmental disabilities, challenging behavior and complex issues
- Provided emotional support to affected residents and assisted in developing long-term recovery plans and goals.
- Maintained confidentiality according to Agency guidelines
- Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
- Attend meetings and planning sessions, as required
- Conducted resident checks during day and overnight hours on regular schedule to check health and safety status.
- Maintained excellent care according to the agency's standards
- Administered oral medications and monitored responses.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
Volunteer
Calgary Drop In Center
01.2017 - 01.2019
- Helped staff to serve meals, toiletries and warm blankets and clothes
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Helped clients navigate social services system and access needed resources.
Education
Bachelors of Science - Psychology
Master's in Business Administration -
Masters - Food Policy and International Relations
Skills
- Excellent communication (written and oral), interpersonal, multi-tasking, relationship building and planning skills
- Attention to details
- Experience in providing community/residential support to adults with developmental disabilities
- Ability to confidently provide front line, face to face support to individuals with varying challenges
- Crisis Intervention
- Proven ability to work collaboratively with a multidisciplinary team
- Ability to respond/remain calm in emotionally charged situations
- Ability to identify issues, set priorities and implement an appropriate plan of action
- High regard for privacy guidelines and confidentiality requirements
- Highly responsible, creative, punctual and hardworking
- First Aid Certification & CPR Certification
- Proficient in MS Office, with particular emphasis on Microsoft Word, Excel and PowerPoint, Share vision, Catalyst and daily documentation of day to day activities
Certifications Training
First Aid and CPR
WHIMIS
CPI
Abuse Prevention and Response
Medication Administration
Crisis Intervention 2021
References
References available upon request.
Timeline
Residential Support Work
CSPD (Calgary Society for People with Disabilities)
01.2022 - Current
Volunteer
The Fountain of Love
02.2021 - Current
Community Support Worker
Calgary Progressive Lifestyles Foundation
01.2020 - 01.2023
Volunteer
Calgary Drop In Center
01.2017 - 01.2019
Bachelors of Science - Psychology
Master's in Business Administration -
Masters - Food Policy and International Relations
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