Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hilda Kilowoko

Vancouver,BC

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Maintenance Coordinator

Apps Cargo Terminals
Delta, Canada
01.2021 - Current
  • Responsible for establishing and maintaining documentation, procedures, and safety protocols crucial for the success of maintenance operations.
  • Developing preventive maintenance schedules and overseeing routine inspections.
  • Enhancing interdepartmental communication to streamline responses to maintenance requests and reduce repair delays.
  • Ensuring compliance with safety regulations through regular audits and proactive hazard management.
  • Maintaining detailed records of all maintenance activities to effectively monitor progress over time.
  • Supervising maintenance, repair, and installation tasks while coordinating emergency response efforts for unexpected breakdowns.

Customer Success

Plenty of Fish Dating App
Vancouver, Canada
01.2019 - 01.2021
  • Processed refunds and price adjustments according to company policies to ensure compliance.
  • Demonstrated a commitment to enhancing customer satisfaction through proactive resolution of concerns.
  • Swiftly investigated and resolved customer complaints to maintain customer loyalty.
  • Utilized customer service software to efficiently manage interactions and monitor customer satisfaction levels.
  • Participated in team meetings and training sessions to stay up-to-date on product updates and changes.
  • Responded to customer inquiries and feedback in a courteous and professional manner.
  • Facilitated clear communication between customers and internal departments to expedite issue resolutions.

Data Entry and Administrative assistant

TDK Logistics
Delta, Canada
01.2017 - 01.2019
  • Consistently provided accurate and reliable information to customers and team members. Responsible for compiling, sorting, and verifying data integrity prior to input.
  • Identified and corrected data entry errors, promptly notifying supervisors.
  • Assisted customers and warehouse personnel in retrieving products from our warehouse.
  • Processed dock fee payments in advance of customer pick-ups.
  • Ensured timely and accurate data entry.
  • Oversaw document sorting and maintained a systematic filing system.

Education

Bachelor of Journalism - Journalism, Public Relations

Thompson Rivers University
01.2015

International Baccalaureate Diploma -

International School of Lusaka

International General Certificate of Secondary Education -

Sandford International School
Ethiopia

Skills

  • Problem solving
  • Multi tasking
  • Communication
  • Customer service
  • Decision-Making
  • Task Prioritization
  • Preventive maintenance
  • Documentation management
  • Interdepartmental communication
  • Team collaboration
  • Maintenance scheduling
  • Training new employees

Certification

  • Bachelor of Journalism Degree, Thompson Rivers University
  • International Baccalaureate Diploma, International School of Lusaka
  • International General Certificate of Secondary Education, Sandford International School - Ethiopia

Timeline

Maintenance Coordinator

Apps Cargo Terminals
01.2021 - Current

Customer Success

Plenty of Fish Dating App
01.2019 - 01.2021

Data Entry and Administrative assistant

TDK Logistics
01.2017 - 01.2019

Bachelor of Journalism - Journalism, Public Relations

Thompson Rivers University

International Baccalaureate Diploma -

International School of Lusaka

International General Certificate of Secondary Education -

Sandford International School

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Hilda Kilowoko