Hilda Giacolini
Business Administration
Edmonton
Summary
Dynamic Employment Program Representative with the Employment Development Department, skilled in client relationship building and case management. Achieved high client satisfaction by effectively resolving eligibility issues and identifying fraudulent claims. Proficient in employment law and data-driven decision making, ensuring compliance and supporting diverse client needs.
Results-driven employment specialist equipped to enhance job placement programs and support career development initiatives. Proven track record in facilitating team collaboration and adapting to evolving needs, ensuring reliable and impactful service. Strong skills in client assessment, program management, and stakeholder engagement, complemented by focus on achieving measurable outcomes. Dependable and flexible in dynamic environments.
Overview
2
2
years of professional experience
1
1
Language
Work History
Employment Program Representative
Employment Development Department
07.2020 - 07.2022
- Enhanced client satisfaction by efficiently addressing and resolving issues related to their employment programs.
- Telework assignment, call center.
- Conducting unemployment insurance elgibiltiy interviews; gathering all relevant facts through claimant's satement; interpreting and applying laws, policies, and precedent decisions consistently to individual cases; analyzing clai ms, statements, resolving conflicts through further questioning and analysis; identifying possible false statements and fraudulent claims and reporting to the Investigation Division for possible prosecution;resolving all eligibility issues surrounding claimant's status determining claimant's eligibility for benefits, and informing clients and employer of decision; paying claim; documenting all findings, actions, and decisions' assisting individuals in filing Unemployment Insurance benefit claims; independently reviewing, regulations, and policies; and informing individuals fo their rights an responsibilities under the Unemployment Insurance Program.
Education
Associate of Arts - Business Administration-Human Resources Management
Northern Alberta Institute of Technology
Edmonton, None 05.2001 -
Skills
Client relationship building
Timeline
Employment Program Representative
Employment Development Department
07.2020 - 07.2022
Associate of Arts - Business Administration-Human Resources Management
Northern Alberta Institute of Technology
05.2001 -
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