Hilda Franco Osuna
Oceanside
Summary
Dedicated Medical Record Technician with expertise in HIPAA compliance, medical records auditing, and patient confidentiality. Committed to maintaining accuracy and security in healthcare data management.
Overview
2027
2027
years of professional experience
Work History
Medical Record Tech
Tri-City Medical Center
4002 Vista Way, Oceanside Ca. 92056
11.2003 - Current
- Managed electronic health records, ensuring accuracy and compliance with regulatory stada
- Expedited release-of-information requests by verifying authorization forms and providing requested documents promptly.
- Demonstrated strong attention to detail while cross-referencing medical records for completeness and consistency, identifying potential errors and facilitating prompt resolution.
- Communicated effectively with staff, patients, law offices by email and telephone.
- Streamlined daily workflow by organizing files, scanning documents, and maintaining electronic database systems.
- Facilitated smooth transitions between care providers by promptly transferring medical records upon request.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient records in compliance with security regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Provided exceptional customer service when responding to inquiries from patients or their representatives regarding access to personal health information.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Sorted and distributed incoming and outgoing medical records
- Scanned and uploaded medical records into electronic medical records system.
- Followed up with medical staff regarding missing information in patient records.
- Verified accuracy of patient information in medical records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Customer Service Representative
EDCO Waste & Recycling
San Marcos, CA
1992 - 1997
- Educated customers on proper recycling practices and waste disposal guidelines.
- Managed customer complaints effectively, ensuring prompt resolution and satisfaction.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Led quarterly customer service meetings to review performance and set goals for improvement.
Education
Medical Administration Assistant -
Maric College
Vista, CAGED -
Oceanside High School
Oceanside, CASkills
- Medical records auditing
- HIPAA compliance
- Patient confidentiality
- Healthcare data analytics
- Document scanning
- Quality control analysis
- Quality control checks
- Medical records retrieval
- HIPAA regulations
- Medical terminology understanding
- Payment collection
- EMR / EHR
Languages
Spanish
Native or Bilingual
Timeline
Medical Record Tech
Tri-City Medical Center
11.2003 - Current
Customer Service Representative
EDCO Waste & Recycling
1992 - 1997
Medical Administration Assistant -
Maric College
GED -
Oceanside High School