Hilda D. Perez Moreno
Los Angeles
Summary
Dedicated security officer with expertise in surveillance monitoring and bilingual communication, Strong leadership and problem-solving skills ensure safety and operational efficiency. Proficient in CCTV systems, committed to maintaining a secure environment.
Overview
11
11
years of professional experience
Work History
Security Officer
Intuit Dome
Inglewood
09.2024 - Current
- Conducted regular patrols to identify and report security breaches, enhancing overall safety and security.
- Monitored surveillance cameras to detect and respond promptly to suspicious activity.
- Monitored surveillance feeds to ensure safety and security of premises.
- Operated CCTV systems to capture footage for incident review and analysis.
- Investigated alarms and assessed situations.
- Enforced access control measures in accordance with established procedures.
- Provided escorts for visitors as needed throughout the facility.
- Reported safety hazards for remediation response.
- Prepared detailed reports on daily activities, unusual occurrences, and maintenance issues for review and action.
SECURITY / CONCIERGE
JRM S&S LABOR FORCE
01.2022 - Current
- Save guard the wellbeing of over 100 residents residing in a luxury high-rise establishment.
- Vigilantly oversees CCTV system to promptly identify and address any suspicious activity both withing and outside premises.
- Managed after-hours amenities scheduling and access control to support leasing staff and enhance resident experience.
- Oversaw elevator operations access to maintain cleanliness and optimize traffic flow during high volume delivery periods.
PROGRAM ASSOCIATE
CORE
01.2020 - 01.2021
- Assisting in field-based humanitarian responses activities to support efforts to run covid-19 testing.
- Pre-screening patients for appointments, checking in/ registering patients, documenting vaccine administration, observing patients post vaccine checking out.
SECURITY OFFICER
STAPLES CENTER
01.2018 - 01.2020
- Conduct patrols of the building on a regular basis.
- Respond to all security and safety related issues in a timely manner.
- Investigate incidents and comply with information for officials reports.
- Perform a variety of duties, often changing from task to another of a different nature, without the loss of efficiency or composure.
- Use excellent costumer skills when interacting with guests, clients, and staff.
- Ability to efficiently perform in crises situations and work under pressure without the loss of composure.
- Ability to interact effectively and calmly with angry or emotional guests and staff during intensely aggravated circumstances.
- Other duties as assigned.
FOOD AND BEVERAGE
SHERATON OF PASADENA
01.2015 - 01.2018
- Responsible for maintaining a professional environment among guests and teammates.
- Assist guests with any inquiries about our hotel, restaurant and environment.
- High professional costumer service for all guests and anyone within our hotel.
- Managing incoming calls and taking guests about food orders.
- Responsible to answer all questions and to offer solutions if necessary.
- Knowledge of solving any inquiring about foodservice and nutrition.
- Provide excellent customer service by acknowledging all guests, listening to guests, empathizing with guests, apologizing to guests, and resolving the guest issue.
Education
Associate's degree -
East Los Angeles College
03-2026
High School Diploma -
Woodrow Willson High School
01-2015
Skills
- TBilingual English/Spanish
- Leadership skills
- Team player
- Multitasking
- Organizational skills
- Microsoft Word
- Customer service
- Surveillance monitoring
- Analytical skills
- Problem-solving
- Service oriented
- Computer skills
- Phone handling
- Report writing
- Co-pilot
- 24/7 Software
- CCTV Footage
References
- Sonia Nares, 310-630-7370
- Erika Mares, 323-830-8239
- Ana Haro, 626-541-6335
Timeline
Security Officer
Intuit Dome
09.2024 - Current
SECURITY / CONCIERGE
JRM S&S LABOR FORCE
01.2022 - Current
PROGRAM ASSOCIATE
CORE
01.2020 - 01.2021
SECURITY OFFICER
STAPLES CENTER
01.2018 - 01.2020
FOOD AND BEVERAGE
SHERATON OF PASADENA
01.2015 - 01.2018
Associate's degree -
East Los Angeles College
High School Diploma -
Woodrow Willson High School