Hilary Sofia Mora Mora
Costa Rica,Alajuela
Summary
Operations professional specializing in process optimization and quality control, with a track record of enhancing operational efficiency. Demonstrated success in motivating teams and driving performance improvements to meet business objectives. Experienced in performance tracking and customer relationship management, implementing systems that elevate customer satisfaction.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Assistant Manager of Operations
Levi Strauss & Co
Toronto, Ontario
07.2025 - Current
- Tracked daily and weekly sales targets, driving consistent performance improvements across the team.
- Monitored team performance metrics, prepared reports, and collaborated on actionable management plans.
- Controlled operating costs through effective inventory management and staffing optimization.
- Motivated and coached team members with ongoing training to enhance product knowledge.
- Assumed full responsibility for store operations during Store Manager absence, ensuring service excellence.
- Maintained high standards of visual merchandising and brand presentation throughout the store.
Process & Quaity Manager
MTS Multiservicios S.A
, Alajuela
09.2023 - 04.2025
- Coordinated process improvement initiatives to streamline workflows and boost operational efficiency.
- Designed and implemented quality management systems to ensure compliance with industry standards.
- Reduced operational errors through effective quality control processes, enhancing customer satisfaction.
- Supervised cross-functional teams, aligning performance objectives with operational goals.
- Implemented continuous improvements in service processes to elevate service standards.
- Trained staff regularly to strengthen team capabilities and improve internal efficiency.
Process & Quality Engineer
Autostar
Uruca, San Jose
08.2021 - 05.2023
- Coordinated cross-functional projects to reduce operational times and automate processes, achieving cost savings for dealership.
- Led Lean and Six Sigma initiatives to enhance quality and optimize performance across departments.
- Managed project timelines, KPIs, and budgets to ensure timely milestone completion.
- Created and maintained standard operating procedures (SOPs) to ensure consistent execution and quality standards.
- Reviewed bilingual documentation in Spanish and English for clarity and accuracy for stakeholders.
Education
Bachelor’s Degree - Industrial Production Engineering
Universidad Tecnica Nacional
Costa Rica08-2023
Skills
- Quality control and process optimization
- Standard operating procedures
- Customer relationship management
- Effective communication
- Reporting and documentation
- Project management
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
SCRUM MASTER / Agile Project Management
Timeline
Assistant Manager of Operations
Levi Strauss & Co
07.2025 - Current
Process & Quaity Manager
MTS Multiservicios S.A
09.2023 - 04.2025
Process & Quality Engineer
Autostar
08.2021 - 05.2023
Bachelor’s Degree - Industrial Production Engineering
Universidad Tecnica Nacional