Hilary Sahian Espinal
Burnaby,BC
Summary
Energetic and dedicated professional with strong communication skill,problem solving ability and a customer- centric approach. Experienced in handling inquiries, resolving issues and maintaining positive relationships. Eager to contribute to a dynamic team and deliver exceptional Service.
Overview
5
5
years of professional experience
Work History
Bartender Assistant
Vancouver Convention Centre
Vancouver, BC
10.2023 - Current
- Greeted guests with friendliness and professionalism.
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
- Checked identification for each person purchasing alcohol.
- Organized bar inventory and supplies.
Stand Server
BC Place
Vancouver, BC
09.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
Costumer Service Representative
Concentrix
Dominican Republic, Santo Domingo
01.2021 - 07.2023
- Developed strong relationships with customers by providing personalized assistance and support.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cashier
Six Flags Great America
Chicago, Illinois
05.2019 - 08.2019
- Welcome guests with personable attitude and brought beverage orders while reviewing menu options.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
Education
Sales And Digital Marketing -
ILAC International College
Vancouver, BC10-2025
Bachelor of Arts - Social Communication
Universidad Católica De Santo Domingo
Dominican Republic07-2023
Skills
- Customer Service
- Adaptability
- Energetic
- Clear Communication
- Collaboration
- Spanish
Timeline
Bartender Assistant
Vancouver Convention Centre
10.2023 - Current
Stand Server
BC Place
09.2023 - Current
Costumer Service Representative
Concentrix
01.2021 - 07.2023
Cashier
Six Flags Great America
05.2019 - 08.2019
Sales And Digital Marketing -
ILAC International College
Bachelor of Arts - Social Communication
Universidad Católica De Santo Domingo
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