Hilary Wallis
Calgary,AB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Team Lead
Linis Sales Inc (Canadian Tire 611)
Calgary, AB
04.2019 - 06.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Opening and closing of store
- Cash counting/handling
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Built strong relationships with customers through positive attitude and attentive response.
- Scheduling
Shift Supervisor
STARBUCKS COFFEE COMPANY (Canada)
Calgary, AB
07.2008 - 12.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Conducted performance reviews and provided staff with feedback and guidance
- Enforced company policies and regulations with employees
Education
Certificate - Food Handler
Canadian Institute of Food Safety
Calgary, AB06.2023
Certificate - Intermediate First Aid - Level C CPR And AED
St. John Ambulance
Calgary, AB05.2023
Skills
- Food and Beverage Experience
- Hospitality and Accommodation
- Adaptable and Flexible
- Service Minded
- POS Systems
- Cash Register Systems
- Inventory Audits
- Barista
- Complaint Management
- Strong Communication and Interpersonal skills
Timeline
Team Lead
Linis Sales Inc (Canadian Tire 611)
04.2019 - 06.2023
Shift Supervisor
STARBUCKS COFFEE COMPANY (Canada)
07.2008 - 12.2017
Certificate - Food Handler
Canadian Institute of Food Safety
Certificate - Intermediate First Aid - Level C CPR And AED
St. John Ambulance