Summary
Overview
Work History
Education
Skills
Timeline
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HILARY TON

Toronto,ON

Summary

Dynamic retail leader with a robust background in driving business growth through strategic planning and effective team collaboration. Proven ability to manage retail operations, oversee P&L, and exceed sales targets while fostering a high-performance culture. Adept at team management, talent development, and enhancing customer service. Skilled in leading retail strategy, implementing operational best practices, and expanding brand outreach. Highly analytical and organized, with exceptional multitasking and time management skills. Experienced in supporting administrative functions and overseeing daily operations. Dedicated to maximizing sales, identifying profitable opportunities, and nurturing strong partnerships. Results-oriented professional with a track record of achieving business objectives and delivering superior sales strategies..

Overview

7
7
years of professional experience

Work History

Area Sales Manager (Contract Role)

COS
Toronto
03.2023 - 07.2024
  • Led retail business operations, collaborating across key functions such as Visual Merchandising, Training, Marketing, Human Resources, Finance, Retail Buying, Merchandising, and Store Design
  • Managed store financials to meet sales/profit goals and expense targets in collaboration with Finance
  • Implemented effective recruiting practices to retain top talent
  • Oversaw performance management and talent development initiatives aligned with company objectives
  • Developed and executed business objectives linked to maximizing sales
  • Planned and implemented Retail Strategy, including Expansion Strategy targeting key markets
  • Interpreted P&L to identify actions for achieving sales targets and business growth
  • Collaborated with stakeholders to determine retail sales targets
  • Monitored and controlled sales and expense budgets quarterly
  • Established and monitored performance goals for direct reports
  • Developed training programs for world-class customer service and high-performance culture
  • Led succession planning and talent pipeline development
  • Developed grassroots action plans to achieve sales, profitability, and talent targets
  • Traveled to stores to build relationships and understand business needs
  • Implemented programs for Retail excellence and operational improvement
  • Led successful store openings, closings, renovations, and expansions
  • Established a CRM & Outreach program to support brand messaging and local market activities.
  • Generated weekly, monthly, quarterly reports on sales volume, revenue growth and competitive landscape.

Assistant Controller (Project Role)

COS
Toronto
04.2023 - 12.2023
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines
  • Exceeded quality goals to support team productivity
  • Analyzed complex financial information to offer recommendations to management, driving decision-making
  • Worked cross-functionally with internal departments to align and validate data inputs
  • Generated financial reports to garner forecasting, trending and narrative results analysis for management
  • Maintained general ledger and chart of accounts, performed complex accounting functions such as journal entry preparation, account analysis, balance sheet reconciliation and preparation of quarterly financial statements
  • Oversaw month-end closing process, prepared financial statements and managed advanced reconciliations
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance
  • Streamline the month-end closing process by implementing automated reconciliation tools to reduce manual effort and improve accuracy.

Store Manager

COS
Toronto
01.2022 - 03.2023
  • Managed all aspects of the apparel/fashion store, including planning, budgeting, inventory, recruiting, and people management
  • Demonstrated strong leadership skills in overseeing day-to-day operations and ensuring the store's profitability
  • Successfully implemented strategies to optimize sales and improve customer satisfaction
  • Effectively managed the store's P&L and achieved financial targets
  • Developed and executed marketing initiatives to drive customer traffic and increase brand awareness
  • Fostered a positive work environment and motivated the team to deliver exceptional customer service
  • Established strong relationships with vendors and negotiated favorable terms for product procurement
  • Stayed up-to-date with industry trends and competitor analysis to make informed business decisions
  • Implemented employee engagement initiatives to foster a positive and inclusive work environment
  • Identify and implement cost-saving measures to improve the store's profitability and financial performance
  • Created and implemented a customer loyalty program to increase customer retention and repeat business.

District Sales Manager (Contract Role)

Aritzia
Toronto
08.2020 - 12.2021
  • Managed employees, including sales team members, resolved disputes between employees, the ability to use sales software and other KPI tools
  • Trained new employees to use company software and successful sales techniques
  • Developed new sales strategies, analyzed sales statistics to determine the performances of different products and salespeople, researched ways to penetrate new markets
  • Used software to record sales and monitor employees
  • Communicated with customers, department heads, and a variety of other individuals
  • Develop and implement strategies to increase sales and revenue within the district
  • Collaborate with the marketing team to develop effective promotional campaigns and sales events.

Merchandise Manager

Sport Chek
Toronto
02.2019 - 05.2020

Senior Merchandise Planner

Sport Chek
Toronto
04.2018 - 02.2019

Department Sales Leader

Sport Check
Toronto
03.2017 - 04.2018

Education

BBA -

Schulich School of Business
Toronto, ON
05.2021

Skills

  • Financial Planning
  • Consultative and relationship selling
  • Forecasting and Reporting
  • Customer Service
  • Process Improvement
  • Market Research
  • Sales Leadership
  • Project Management
  • Retail Operations
  • Inventory Management
  • Coaching and Mentoring
  • Visual Merchandising
  • Revenue Forecasting
  • Shrink Reduction
  • Store Opening and Closing
  • Revenue Growth
  • POS System Operation

Timeline

Assistant Controller (Project Role)

COS
04.2023 - 12.2023

Area Sales Manager (Contract Role)

COS
03.2023 - 07.2024

Store Manager

COS
01.2022 - 03.2023

District Sales Manager (Contract Role)

Aritzia
08.2020 - 12.2021

Merchandise Manager

Sport Chek
02.2019 - 05.2020

Senior Merchandise Planner

Sport Chek
04.2018 - 02.2019

Department Sales Leader

Sport Check
03.2017 - 04.2018

BBA -

Schulich School of Business

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